Coordination

Job description

About Us

MedCure is dedicated to providing best-in-class service to donors, families, researchers, and educators. Our goal is to be an industry leader and to maximize the selfless gifts of our donors in the pursuit of future medical advancements.

We accomplish this through a continuous improvement culture and a can do attitude while ensuring our quality, privacy, and ethical standards meet or exceed regulatory requirements and industry best practices.

Our work environment includes :

Comfortable office setting

Safe work environment

Lively atmosphere

Donation Coordinator (Night Shift)

Portland, Oregon

MedCure is the leading non-transplant, whole-body donation program and tissue bank that links a donor and the medical researchers and educators that rely on donors to discover cures for diseases and develop new and effective treatments and therapies.

Our helpful team is part of a mission that makes a difference in the lives of others every day! MedCure employees represent a leading organization that provides quality services to the medical science community.

Our excellent reputation has been built through our compassion and uncompromising attention to detail. If you have been searching for a career with a fulfilling purpose and opportunities for advancement, apply today!

Job Summary :

The Donation Coordinator's primary responsibility is coordinating and directing whole-body donors' donation process. In addition, the Donation Coordinator will coordinate care with funeral homes, hospices, and donor families.

Therefore, a Donation Coordinator must possess natural empathy and sincerity to counsel grieving families.

Essential Tasks :

Answer and respond to all incoming donor referrals, calls, and faxes

Counsel grieving families and assist them through the donation process

Input all donor information in the company database, including all forms and charting

Work closely with funeral homes and hospices

Assess the suitability of donation via company guidelines and interdepartmental communication

Accountability :

The Donation Coordinator's decisions and actions frequently impact the company's revenue, operations, reputation, and customer satisfaction.

Donation Coordinators follow routine procedures, established guidelines, or clearly stated standards, make few independent decisions, and perform work under close supervision.

Training is provided, and round-the-clock support is given for questions and problem-solving.

Knowledge and Skills :

Efficiently utilize office machinery

Pleasant telephone demeanor; ability to speak with diverse personalities

Complete tasks using computer software at an average to advanced skill level

Provide excellent customer service via all instruments of communication

Comfortably interact with funeral homes, hospice programs, and hospitals

Previous working experience in the medical field is preferred but not required

Ability to navigate lengthy phone calls at a high call volume

For more information about MedCure, please visit our website, www.medcure.org. If you want to join the MedCure team, please send your cover letter and resume to Careers at MedCure.org.

Principals only. Recruiters, please refrain from contacting this job poster. Do NOT contact us with unsolicited services or offers.

Job Type : Full-time

Pay : $20.00 - $22.00 per hour

Expected hours : 40 per week

Benefits : Dental insurance

Dental insurance

Employee assistance program

Health insurance

Health savings account

Paid time off

Vision insurance

Schedule : 10 hour shift

10 hour shift

Overnight shift

Weekends only

Experience :

Microsoft Office : 2 years (Required)

Office : 2 years (Required)

Customer service : 2 years (Required)

Call center : 1 year (Preferred)

Ability to Commute :

Portland, OR 97230 (Required)

Work Location : In person

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Last updated : 2024-08-19

Salary : $20 - $22