What are the responsibilities and job description for the Call Center Representative position at MEDEVOLVE INC?
Job Details
Job Location: 1115 WEST 3RD ST - LITTLE ROCK, AR
Position Type: Full Time
Salary Range: Undisclosed
Description
Job Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position serves in a cross-functional, fast-paced environment in order to meet performance and quality assurance benchmarks. Essential duties include various aspects of patient collections.
Responsibilities:
- Handling collections on unpaid patient account balances.
- Answering patients billing questions.
- Phone triage & return patient phone calls.
- Follow client protocols for patient collection.
- Keep current on informational changes in billing/collection procedures
- Meet benchmarks for patient collection volume.
- Learn or know how to read and understand an EOB.
- Communicate/answer questions regarding outstanding patient collection issues
- Other duties as assigned
Qualifications
Qualifications:
- 3-5 years of relevant experience OR degree from an accredited college
- Excellent communication skills
- Ability to deal with a number of tasks simultaneously
- Strong attention to detail
- Basic or intermediate computer skills
- Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
- Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills.
- Must be highly flexible; able to accommodate changing needs of the department. Must be a self-starter, motivated and have the ability to multi-task.
- Training and/or experience with computer data entry.
- Knowledge of medical terminology, desired.
- Ability to understand and follow instructions.