What are the responsibilities and job description for the Customer Success Associate - Remote position at MedExpress?
In a collaborative manner, the Customer Success Associate is responsible for fulfilling daily scheduling requests and the coordination of on-the-ground delivery of services provided to client and employers partnering with operations leadership in the market, and national support resources on the Customer Success Management team and Business Development. The role provides appropriate support on key functions including project management, scheduling of resources, direct client support and on-call management for day of problem solving. In addition, the position will do troubleshooting, problem resolution, and serve as an escalation point for the customer.
The hours for this position are 9:00 am - 5:00 PM EST and can be based in any of our Markets: NY, OR, WA, CA, MO, AR, OK, NC, DE, CT, MI, VA, PA, WV or Houston, TX
Experience:
- Two years of administrative support experience required
- Healthcare experience required
- Experience in managing and implementing projects and strategic change initiatives required
- Experience in providing consultative services preferred
- High School Diploma required
- Bachelor’s Degree preferred
- Current State Driver’s License
- Knowledge of medical office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Social perceptiveness and service oriented
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficiency in MS Office and patient management software
- Schedule Growth appointments in Clockwise
- Schedule and collect claim information for work comp referrals
- Customer service resolution for urgent issues that arise with Growth clients
- Provide patient lists for on-site testing for invoicing
- Travel and maintain driver’s license as needed
- Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
- Collaborate with Operations and Revenue Cycle team to ensure Growth patients have proper registration and CPT documentation in order to invoice client in a timely manner
- Send out all invoicing welcome letters to clients
- Answer patient questions regarding their care and keep them informed of their status
- Responsible for maintenance of medical records and scanning charts to patient files
- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
- Conduct courtesy call-backs for patient follow-up as needed
- Collaborate with internal and external customers and partners on DTE processes
- Travel to markets periodically to help with Growth events (clinical or marketing events)
- Perform clinical duties for Growth events as needed
- Participate in client kickoff calls and other meetings as necessary
- Escalate client issues to manager as needed
- All other duties as assigned
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
About GoHealth Urgent Care
GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.
