What are the responsibilities and job description for the Public Safety Dispatcher position at Medfleet Ambulance?
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General Description :
Dispatch accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures.
Transferring callers to other emergency response agencies such as law enforcement or fire rescue following prescribed procedures.
Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action.
Demonstrates the ability to communicate professionally with residents, public officials, governmental entities and political leaders when necessary
Essential Job Functions :
Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the call and initiate appropriate action per established protocols.
Offer pre-arrival medical instructions via telephone per established protocols.
Work is performed in a fast paced, high call volume, call center environment.
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD).
Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls.
Takes complaints, reports issues to on-duty supervisor and document as required.
Performs related work as assigned.
Minimum Qualifications :
High School Diploma or GED
Florida Driver's License
Previous Ambulance Dispatching experience
Must possess multitasking skills, initiative, and a desire to help others, and be able to function as a team member.
Ability to operate a computer and utilize the related software programs.
Ability to react calmly, quickly, and promptly handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information pertaining to emergency situations.
Ability to maintain clear, accurate, and detailed accounts of operations.
Ability to make sound decisions during stressful situations.
Ability to learn to operate radio and telephone transmitting and receiving equipment.
Ability to communicate effectively, both orally and in writing, and to listen and understand.
Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment.
Ability to establish and maintain effective working relationships with others.
Desired Qualifications :
Experience in the EMS field (example : current or former EMT, Paramedic)
Knowledge of basic medical terminology
Experience working in a fast paced, high call volume commercial or government public safety dispatching / call-taking facility
Knowledge of county geography; adjoining counties, and roadway networks, major intersections, location of important attractions, buildings, industries, and subdivisions.
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