What are the responsibilities and job description for the Customer Service Manager position at Medford Cooperative?
The Customer Service Manager will manage Front End operations to provide exceptional service to our customers. He/she will ensure CSR’s and CSS’s have the tools and resources needed to ensure proficient and timely customer service and will help to maximize sales through excellent customer service provided by the team he/she is supervising.
RESPONSIBILITIES
- Greet and serve our customers in a friendly, efficient manner.
- Proactively approach customers, assist them in locating products and answer any questions they have.
- Monitor customer flow and traffic patterns, manage the right number of open lanes and run registers as necessary to improve customer experience.
- Maintain proper knowledge of all register functions.
- Train, mentor and supervise CSR’s, CSS’s and service desk employees along with assisting with performance appraisals and disciplinary action as applicable.
- Assist to develop, implement and support existing and new programs.
- Assist with interviewing and onboarding newly hired team members.
- Perform the tasks of the CSR and/or CSS when needed to ensure customer service needs are met.
- Report any register malfunctions or place service calls as needed.
- Monitor, track and report pricing discrepancies to scanning department.
- Stay current with present, future, seasonal and special promotions.
- Perform other duties as required.
KNOWLEDGE AND SKILL REQUIREMENTS
- Previous Supervisor, Team Lead or Mentor Level experience preferred.
- Previous retail, restaurant or grocery experience preferred.
- Proven conflict management and team leadership skills required.
- Must be patient and helpful to exceed the customer’s expectations.
- Must possess basic computer skills to operate cash registers/calculators, etc.
- Must be able to follow verbal and written directions in regards to daily reporting.
- Must be able to obtain a server’s license to sell age-restricted products within 60 days of employment.
- Must be able to lift a minimum of ten (10) pounds frequently and up to fifty (50) pounds occasionally.
WORKING CONDITIONS
- Schedule includes mornings, weekends and holidays, flexibility is essential.
- Smoke-free environment that will be primarily indoor work but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.
- Fast-paced environment requiring standing up to 9 hours per day.
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17
