What are the responsibilities and job description for the Customer Success Manager position at MedHaul?
MedHaul is a venture-backed digital health and mobility company transforming how patients with complex health needs access care. We help health systems, health plans, and clinical research organizations connect patients to non-emergency medical transportation—reducing no-show rates, improving treatment adherence, and closing critical gaps in access.
Our data-driven platform empowers healthcare organizations to streamline logistics, surface actionable insights, and deliver more equitable care. As we scale, we’re building the most trusted and scalable medical transportation platform in the industry—one designed for the patients and care teams who need it most.
About the RoleWe’re seeking a data-driven Customer Success Manager to lead and scale our customer success function. You’ll build frameworks, processes, and a high-performing team to deliver exceptional experiences for our healthcare partners. This is a hands-on, strategic role with a defined path to Senior Manager and Director roles.
Key Responsibilities- Lead, mentor, and develop a team of Customer Support Specialists, fostering a culture of accountability and growth.
- Leverage CRM and analytics to track customer health, service performance, and key metrics; deliver actionable insights to leadership.
- Design and optimize scalable customer success processes and standard operating procedures.
- Own the end-to-end onboarding and retention journey, using data to proactively identify and address risks.
- Collaborate cross-functionally to align customer success with company goals and advocate for customer needs.
- Create educational resources and engagement programs to empower customers and drive platform adoption.
- Take ownership of customer success KPIs, delivering on quarterly and annual goals.
- 5–7 years in Customer Success, Account Management, or similar roles, with 2–3 years in a leadership position.
- Proven success in customer lifecycle management, onboarding, and retention.
- Experience in healthcare, technology, or SaaS preferred.
- Strong analytical skills; adept at interpreting data and making data-driven decisions.
- Demonstrated ability to build and scale processes from the ground up.
- Excellent communication and stakeholder management skills.
- High emotional intelligence, resourcefulness, and a proactive approach.
- Base Salary: $80,000 - $110,000, commensurate with experience and location.
- Bonus & Equity: Performance-based bonus and meaningful equity grant.
- Flexible & Remote-Friendly Work
- Comprehensive Wellness Support
- Generous Paid Time Off (PTO)
- Professional Development & Advancement Opportunities
- Mission-Driven Impact: Join a Certified B Corporation making healthcare more equitable and accessible.
Ready to help shape the future of healthcare access? Apply today and make a measurable impact with MedHaul.
Salary : $80,000 - $110,000
