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Customer Support Analyst I

MEDHOST INC
Atlanta, GA Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/21/2025
  • Provide professional phone and email support to MEDHOST customers
  • Responsible for assessing the customer’s business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issues or business need
  • Responsible for accurately logging call information into the MEDHOST call tracking system
  • Responsible for retaining ownership of cases with frequent follow up on current updates through resolution
  • Research open cases thoroughly and quickly move toward accurate resolution
  • Develop a thorough working knowledge of MEDHOST applications, platforms and operating systems utilized
  • Required to learn various software utilities and develop knowledge of MEDHOST programming languages
  • Attend and participate in MEDHOST or other job-related training courses while maintaining daily department goals
  • Participation as a Customer beta representative to assist Customers with version upgrades issues toward resolution and provide explanation or assistance with new software changes
  • Must have ability to work a flexible schedule and overtime hours, including nights, weekends, and holidays
  • Any other duties as deemed necessary to provide quality service to the MEDHOST client base

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