What are the responsibilities and job description for the Salesforce Administrator position at MEDHOST INC?
Job Duties and Responsibilities
• Maintain SFDC partnership and platform including renewal management and negotiations
• Meet with decision makers, system owners and end users to define business, financial and operation requirements, and system goals
• Identify and resolve system issues and escalations
• Identify, plan, and implement new SFDC features and functions in response to business needs and because of new SFDC versions
• Conduct new employee orientation and ongoing training sessions on SFDC to promote and support standard business practices, operations, and adoption
• Perform tests, including end-user reviews; for modified and new systems, and other post implementation support
• Develop and document all proposed changes to current workflow, in order to optimize processes within the organization
• Research available applications for extension and improvement of Salesforce capabilities
• Perform data management, including importing, exporting, and maintaining data integrity
• Create and maintain reports and dashboards to help users and executives gain insights
• Manage tool security and compliance requirements to ensure the protection of customer and business data
• Make updates to approval workflows (as defined by sales/operations leaders)
• Make updates to sales workflows and processes (as defined by sales/operations leaders)
• Provide reporting and analytics (as needed/defined by sales/operations leaders)
• Make updates to Conga Contracts for SFDC and Conga Sign (as defined by sales/operations leaders)
• Make updates to sales orders and quote templates (as defined by sales/operations leaders)
• Maintain and support SFDC integrations to other MEDHOST systems
• Perform user profiling, management, and terminations
Job Requirements
• A bachelor’s degree preferred
• 1-3 years experience with Salesforce administration and proof of certification required
• Microsoft Office Suite - proficiency in Excel is a must, advanced skills desirable
• Experience with data improvement and migration a plus
