What are the responsibilities and job description for the Call Center Assistant position at Media Frame INC?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires effective communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality client services. Bilingual or multilingual candidates are highly encouraged to apply.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and friendly manner.
- Provide excellent customer service and resolve inquiries efficiently.
- Document and track customer interactions in our system.
- Follow company guidelines to provide accurate product and service information.
- Troubleshoot issues and escalate concerns as needed.
- Work collaboratively with team members and other departments to ensure customer satisfaction.
Requirements:
- Strong communication skills (both written and verbal).
- Customer-focused with a positive, can-do attitude.
- Ability to handle high call volumes while maintaining professionalism.
- Basic computer skills and experience with CRM systems is a plus.
- Previous call center or customer service experience preferred, but not required.
- Ability to work flexible hours, including evenings and weekends if necessary.
What We Offer:
- Competitive pay and performance bonuses.
- Comprehensive training and ongoing support.
- Opportunities for career advancement within the company.
- A friendly and supportive work environment.
- Paid time off and holiday pay.
Why Rochester?
Rochester is known for its rich history, scenic views, and vibrant culture. With plenty of parks, local restaurants, and unique attractions, it's the perfect place to work and play!
Job Type: Full-time
Pay: $20.12 - $22.91 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $23
