What are the responsibilities and job description for the Inbound Call Center Representative position at Media Frame INC?
We are seeking a friendly, professional, and customer-focused Inbound Call Center Representative to join our team in Rochester, NY. In this role, you'll be the first point of contact for our customers—answering questions, resolving issues, and ensuring a positive experience with every interaction. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you!
Key Responsibilities:
- Answer incoming calls promptly and courteously
- Provide product/service information to customers
- Assist with order inquiries, billing questions, and basic troubleshooting
- Handle customer complaints and de-escalate situations with patience and professionalism
- Accurately document customer interactions in our system
- Collaborate with team members to resolve complex issues
Qualifications:
- High school diploma or GED required
- Prior experience in a call center or customer service role preferred
- Excellent communication and listening skills
- Strong problem-solving abilities and attention to detail
- Comfortable navigating computer systems and multitasking
- A calm and positive attitude under pressure
- Must be dependable, punctual, and team-oriented
What We Offer:
- Competitive hourly wage with performance-based incentives
- Health, dental, and vision insurance
- Paid training and ongoing support
- Paid time off and holidays
- Opportunities for advancement within the company
- A supportive and energetic team environment
Job Type: Full-time
Pay: $18.36 - $21.33 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $21
