What are the responsibilities and job description for the PLANET FITNESS CLUB MANAGER- Oswego, NY position at Media Pro Installations?
The Club Manager will oversee the promotion of Planet Fitness' Mission, Vision and Values while maintaining high quality customer service and revenue growth.
Essential Duties and Responsibilities
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve escalated member concerns and partner with Regional Manager when needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and touring, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance Team.
- Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.
Minimum Skills & Qualifications
- 3 years Customer Service experience.
- 2-3 years of experience supervising and leading a team.
- Must be 18 years of age or older.
- Willing to become SPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
Job Type: Full-time
Pay: $45,083.00 - $51,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,083 - $51,000
