What are the responsibilities and job description for the Member Services Rep - Healthcare/Dental (OK residents only) position at Media Riders Inc.?
THIS JOB IS FULLY REMOTE - Oklahoma Residents only
**MUST LIVE IN OKLAHOMA**
- Experience: 1 year minimum in contact center/related or administrative healthcare (dental/medical office front desk for example)
- Duration: Est. 3mths Starting 2/25/25
- Schedule: Shift time 830-5:30PM CT/Training 9AM-5:30PM ET (first 4 weeks)
- Other scheduling requirements:
- Breaks and lunches are scheduled and cannot be customized. 30-minute lunch, (2) 15-minute breaks before and after lunch period
Role Summary:
Member Services Representative (MSR) is expected to provide excellent customer service to all incoming/outgoing callers and answer and document inquiries related to dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests and other miscellaneous inquiries.
Job Summary Details:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner ensuring that clients feel supported and valued.
- Assist customers with billing inquiries, policy changes, and account updates.
- Escalate complex issues to higher-level representatives or supervisors as needed.
- Thoroughly document all customer transactions in host system
- Ensure compliance to all regulatory guidelines.
- Answer 80 calls per day.
- Maintain a quality score of 95% or greater
- Other duties as assigned.
Education Level: Minimum of High School or GED High school diploma or equivalent required
Minimum Years of Experience: At least 2yrs Customer service experience in a call center environment, 1yr in healthcare administrative experience or related required.
Specific Skills/Knowledge
- Excellent listening skills to appropriately handle calls
- Excellent verbal and written communication skills in the English language
- Outstanding customer service skills
- Knowledge of dental terminology and practices
- Working knowledge of Microsoft Office (Excel, Outlook, and Word)
- Minimum typing speed of 40 wpm
- Bilingual preferred
Salary : $18 - $20
