What are the responsibilities and job description for the TECHNOLOGY ASSISTANT - Paid Summer Internship position at Media/Technology?
TECHNOLOGY ASSISTANT - Paid Summer Internship
JOB DESCRIPTION
Salary: 15.00/hr, 20 hours per week
Reports to: Technology Coordinator
TERM OF EMPLOYMENT: 8 weeks - Summer
EVALUATION: To be determined
Job Description
DUTIES
- Provide face-to-face and phone support to students and staff.
- Provide timely support for technology devices including but not limited to Chromebooks, iPads, desktops, laptops, and printers.
- Assists in maintaining an inventory of electronic components, devices, and equipment.
- Uses a work-order tracking system for routine repair and maintenance of equipment.
- Unbox, inventory, and prepare computing devices.
- Escalates complex problems to higher-level technical support accordingly.
- Serves as a team player; demonstrates a commitment to continuous quality improvement; supports and exhibits professional and ethical core values of respect, integrity, responsibility, high expectations, and valuing diversity.
- Communicates effectively while maintaining a positive and professional attitude.
- Performs other duties and accepts all other responsibilities as assigned.
ILLUSTRATIVE EXAMPLES OF WORK
- Ensure devices and equipment are working properly.
- Provides timely resolution of device issues by providing answers or referrals.
- Install new software applications as needed.
- Systematically troubleshoots technology devices.
- Assist in device deployment and collection.
KNOWLEDGE, SKILLS, AND ABILITIES
- General knowledge of computers.
- General knowledge of related information technology devices. General knowledge of software applications.
- Ability to communicate with users to determine the nature of problems.
- Ability to communicate effectively with users who may not be adept at clarifying problems.
- Ability to assist users with application development.
- Ability to establish and maintain effective working relationships.
- Ability to work independently and solve most minor problems.
QUALIFICATIONS
- High School diploma required.
WORKING CONDITIONS
- Physical Demands- Light physical work occasionally requires up to 20 pounds of lifting
- Work Environment- Inside with some occasional outside environments; direct contact with staff, students, parents, and the public
Salary : $15