What are the responsibilities and job description for the 911 Emergency Communications Call Taker position at Mediabistro?
We are hiring 911 Emergency Communications Call Takers! If you have a passion to serve your community and save lives join our team. No experience necessary since we provide paid training. Deadline to apply is April 30, 2025!
We anticipate filling 2-4 positions in 2025. The selection process takes approximately 4 months so apply now to start the process.
Call Takers answer 311 non emergency and 911 emergency phone calls. They intake information and provide necessary medical instructions.
CRESA provides training to become a 911 Call Taker. After a 911 Trainee successfully completes Call Taking they will be placed in a call taker position. If and when a dispatcher position becomes available they will have an opportunity to apply for a promotion to train and become Police and Fire Dispatcher.
911 Communication Call Takers main functions are to answer and process 311 non-emergent requests from both citizens and user agencies, answer and process 911 calls, and perform Emergency Medical Dispatch for callers with medical response needs.
Schedule is a set 40 hour work week. Schedules may be 4 days and 10 hours or 5 days 8 hours or any combination for 2080hrs annual. Overtime is assigned in 2 hour blocks. During training schedule is subject to frequent changes and will follow the assigned trainer schedule which could be a call taker schedule or a dispatcher rotation schedule of 4 days on / 4 days off. This position is on-site.
After training schedule selection is based on seniority, therefore new people usually receive a swing or graveyard shift.
MINIMUM JOB QUALIFICATIONS :
- Must be at least 18 years or older
- Must be able to legally work in the United States
- High school diploma or equivalent
- One or more years work experience involving customer service preferred
- Excellent communication skills.
- Excellent computer skills, knowledge and experience. Ability to monitor 4 computer screens. Accurate and rapid data entry.
- Proven critical thinking skills.
- Ability to memorize and recall details, codes and procedures. Attention to detail is essential.
- Ability to work all days and hours. Including but not limited to swing, graveyard, weekends, holidays and overtime.
Please read the full job description for details on essential job responsibilities AND review the selection process for details on next steps.
Requires detailed Personal History form and comprehensive background investigation with elements including but not limited to candidate's employment history, education, job and personal references, criminal history, driving record check, etc.
Disqualifiers : Felony Convictions, Dishonesty, Falsification, Failure to Disclose, Failure to provide appropriate contact information, Behavior that does not support Public Safety Code of Ethics or CRESA values.
