What are the responsibilities and job description for the Audio Visual Technician position at Mediabistro?
What this Job Entails :
The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV / VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Traveling to various client offices on occasion is required.
Event SupportHands-on delivery of events either on-site or remotely via / Zoom / Vimeo / Google MeetWork with teams and stakeholders using ticketing or booking system system to coordinate eventsProvide full event production support either on your own for smaller events or as part of a team for larger eventsManage the day-to-day housekeeping and maintenance of event spacesWork with clients / stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a successProvide feedback on possible enhancements and improvements to the spaceManage client expectations on production issuesLiaise across different levels within the immediate team, the client’s organization, and third-party vendorsEscalate any operational issues to the appropriate level of support and make suggestions for improvementsProduce event related and other types of reports as requested by the managerServes as the primary contact for event coordination requiring AV beyond the general meeting setupRun AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etcConsults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.Serve as key contact for third party AV vendors at venue locations.Manage high profile, global eventsEnsure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the eventBasic Video encoding and editing skillsMay operate event production equipment including but not limited to audio mixer, lighting desk, video switcher and PTZ cameras and operation. Please note that this is not a prime function of this role.
Video / Audio ConferencingVideo / Audio conference setup supportEnsure all equipment is operational in advance of meeting and handover to host to be able to operate the callManages equipment and software upgradesCommissioning and testing of all new and relocated video conference systemsAssist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
AV Meeting Room SupportEnsure all multimedia / presentation rooms are maintained in good working orderAV equipment set-up and supportPresentation / multimedia meeting room support, including duration supportAssist with support for multimedia broadcastingQuick response to emergency / ad-hoc requests
Faults & Room ChecksCarry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedureEnsure that all faults are reported in the correct way and in a timely mannerProactive maintenance / reporting to ensure all AV equipment is always of the highest standard and functioning correctlyProviding support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established proceduresCarry out all power down / up when required, usually involving out-of-hours overtime commitments
General DutiesMaintaining the cleanliness and presentability of all AV rooms, stores and equipmentMentor other members of the team, including freelancersAssist with the training of all technical team membersAdvise clients on best practiceProvide regular feedback and service improvements recommendationsFocus on service / operational issues for review
Experience & Skills RequiredFlexible approach to working schedules to include out of hours (early or late) and weekendsMust have experience in managing events and webinars remotely via ZoomWorking unsupervisedEncoding of video and audio content.Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.Operating various types of equipment such as Crestron systems, Qsys core, Dten, Logitech products, Neat products projectors, wireless microphones, PTZ camera, etc.Read and understand AV schematicsData gathering, reporting, metrics and administrative skillsLiaising with clients and event planners on a daily basis - white glove customer service approachEvent support experienceExcellent customer service skills and experienceExcellent communication skillsAV / VC Systems experience in a Corporate environmentAbility to read building schematics and installation diagrams in order to troubleshootUnderstanding of TCP / IP networkingUnderstanding of different audio and video protocols and codecs requiredAbility to draft and present technical reports in EnglishProviding feedback for service improvements3 years minimum experience in a similar roleExperience video editing in Adobe Premiere Pro
Required Qualifications / Skills : High school diploma or general education degree (GED) and 2 to 5 years’ related experience and / or training; or equivalent combination of education and experienceBuilds productive internal and external working relationshipsExercises judgment within defined procedures and practices to determine appropriate actionAbility to think and work independentlyStrong understanding of wiring and termination skills as well as proper installation techniques of all AV equipmentExcellent written and oral communication skills and strong customer service skillsUnderstanding of reading / understanding architecture, electrical, structural & AV systems drawingsAbility to work day, evening or weekend shifts and travel to support a distant event if requiredMust have valid driver’s license and safe driving record
Preferred Qualifications : Various certifications
Physical Demand & Work Environment : Must be able to sit, stand, stoop and bend for extended periods of timeMust have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipmentMust have ability to climb ladder, scaffolding or transported by liftsMust have the ability to drive / operate a vehicle in a safe mannerMust be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 poundsMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectively
Salary Range$19.65 - $31.02 USD (Hourly)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,
including : Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees onlyDental provided through Cigna (DPPO & DHMO options)Nationwide Vision provided through VSPFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit / Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and CourseraCorporate Wellness ProgramEmployee Assistance ProgramWellness Days401k PlanBasic Life, Accidental Life, Supplemental Life InsuranceShort Term & Long Term DisabilityCritical Illness, Critical Hospital, and Voluntary Accident InsuranceTuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid HolidaysAny other statutory leaves, paid time, or other fringe benefits required under state and federal law
Salary : $20 - $31
