Automotive Service Advisor / Writer

Honda of Concord

Location : 7650 Bruton Smith Blvd, Concord, North Carolina 28027

GROW YOUR CAREER with one of the largest, most successful privately held companies in the U.S., voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!"

• 100% PAID HEALTHCARE PREMIUM

Service Advisor Job Description :

Service Advisors are trained to help customers find the BEST solutions to their vehicle service needs. Day to day includes managing appointments, greeting customers, thoroughly inspecting vehicles, diagnosing problems, providing repair estimates, and delivering EXCEPTIONAL customer service!

Location : Hendrick Honda of Concord, NC.

Schedule : Full Time, business hours 7 : 00am-7 : 00pm, closed on Sundays.

Pay Range : Up to $170,000 per year (commission / bonuses based on job performance).

Benefits :

Rewarding performance based pay plans and bonuses

The Best Dealership Facilities in the Area

Service Advisor Onboarding Program

College Scholarship Program

401(k) with Company Match

Largest privately owned auto group in the country, GREAT career growth potential

Paid Medical - NO COST Employee Healthcare and Prescription Plan

Generous paid time off / vacation and sick days

Basic Life Insurance

NO COST Employee Assistance Program

100% Paid Training

Comprehensive employee recognition / rewards programs

Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award

Successful Team approach with Doing Business the Right Way Focus

Job Responsibilities :

Greet customers in the service department and obtain customer and vehicle information.

Accurately document customer's vehicle information and concerns.

Explain services, repairs, and maintenance to customers in terms they can understand.

Compute cost of replacement parts and labor to restore vehicle condition specified by customer.

Provide accurate estimates on service and repair costs and turnaround times.

Manage and schedule service appointments for customers.

Ensure customer vehicles are serviced and repaired in a timely fashion.

Follow up with customers on the status of their vehicle.

Keep accurate records of vehicles serviced.

Assist with loading and unloading of customer vehicles.

Recommend products and services to customers.

Resolve customer concerns in a professional and timely manner.

Offer additional services and repairs to customers.

Maintain CSI at or above Company standards.

Maintain an organized, clean and safe work area.

Participate in required training.

Record all hours worked accurately in company timekeeping system.

Follow Safeguards rules and regulations.

Demonstrate the Company's Core Values.

Comply with Company policies and procedures.

Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned.

Qualifications :

Valid Driver's License.

High School Diploma or equivalent.

Experience in automotive service.

Commitment to providing exceptional customer service.

Knowledge of automotive systems, parts, service, and repair.

Flexibility to work rotating shifts, weekends, and holidays as needed.

Essential Skills :

Ability to explain technical issues and parts in layman's terms.

Excellent communication, problem-solving, and organizational skills.

Ability to upsell services and products.

Ability to work in a fast-paced environment.

Ability to use dealership software programs for scheduling and billing.

Ability to establish and maintain positive customer relationships.

Ability to use a computer and other office equipment.

Ability to work in a safe and professional manner.

Apply Now for this Amazing Opportunity :

For more information please visit

www.hendrickcareers.com

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Salary : $170,000