Client Solutions Specialist II

Job Description:

A Client Solutions Specialist II plays a key role as a member of the Manheim Express team, serving a designated geographical territory. The primary responsibilities include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection, driving incremental business growth within their assigned territory, and collaborating with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.

In addition to providing quality vehicle inspections, this client-facing role takes a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace and advising them on the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II provides additional value to clients by offering outstanding personalized customer service and exceeding their expectations.

Key Responsibilities:

• Locate, start, move, and inspect vehicles on dealers' lots safely.
• Conduct thorough assessments of vehicle condition following the Manheim Express Inspection process.
• Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series).
• Inspect and record vehicle equipment and options, including damage and missing or inoperable items.
• Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.
• Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.
• Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.
• Functions as a team player and works closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.
• Utilize Salesforce for planning, tracking, and reporting.
• Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.
• Develop and strengthen relationships with dealers over the phone, online, and in-person.
• Reviews customers' performance and recommends solutions for improving conversion rate and/or market share.
• Partners with sales team in educating and training dealers on Manheim Express products and services.
• Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients
• Demonstrates professionalism and sincere appreciation for client relationships.
• Strive to consistently improve the client experience by providing high levels of customer service.
• Generates leads to other Cox Automotive business units.
• Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Performs other duties as assigned by management.

Required Experience & Specialized Knowledge and Skills:

• BA/BS degree and 2 years work-related experience; or an equivalent combination of education and work-related experience.
• Automotive knowledge preferred.
• 3 years Auction experience or dealership experience preferred.
• Valid driver's license and safe driving record required.
• Reliable transportation is required.
• Effective communication (written and verbal) and interpersonal skills required.
• Strong technical aptitude.
• Must be detail-oriented.
• Experience in navigating handheld and other documentation devices preferred.
• Motivated to work independently with remote supervision.
• Ability to multitask, follow directions, and take instruction required.
• Body, paint, and mechanical repair knowledge helpful.
• Familiarity with unibody and full-frame helpful.
• Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.
• Regularly required to stand, walk, talk, and hear.
• Frequently required to crouch, bend, and kneel to look at side or underneath car.
• Strength to lift hood or trunk.
• Bend while performing audits.
• Reach inside or underneath vehicle.
• Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage, and Interior damage.
• Able to identify exterior or interior colors.
• Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light).
• Exposure to moderate noise level, may be exposed to fumes and odors.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Ability to engage customers in a consultative manner.
• Solid computer skills, including ability to use Internet and MS Office effectively.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem-solving skills required.
• Ability to perform repetitive tasks; manual dexterity.

Compensation:

The salary range for this position is $41,200.00 - $61,800.00 per year. In addition to the base salary, this role is also eligible for an annual incentive/commission target of $15,000.00.

Benefits:

Cox offers eligible employees flexible vacation with pay, seven paid holidays throughout the calendar year, up to 160 hours of paid wellness annually for their own wellness or that of family members, bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Cox Automotive:

Cox Automotive transforms the way the world buys, sells, owns, and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim, and more. We empower employees to build a better future and have been doing so for over 120 years.

Salary : $41,200 - $61,800