What are the responsibilities and job description for the Communication Center Representative (call center) Job at Trupartner Credit Union position at Mediabistro?
Call Center Representative
TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full-time Call Center Representative to communicate with members about plans and services. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading!
We provide great benefits and perks , including health, dental, vision, and prescription coverage . Life and disability insurance are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, and an onsite gym available 24 / 7 . If this sounds like the right call center opportunity for you, apply today !
ABOUT TRUPARTNER CREDIT UNION
Our organization was founded in 1937 by Louise McCarren Herring, a pioneer in the credit union industry. TruPartner has always believed in the philosophy of "people helping people" and is a leader in the financial industry, offering numerous products for our members to help them save money for the future as well as various lending options. Our savings products pay dividends and our loan rates are competitive. Most of all, we love to give top-notch service to our 17,000 member-owners.
TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed!
A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
As a representative, you are valuable to the credit union as the first point of contact with our members. With excellent communication, you answer incoming calls and proactively discuss various information with members, such as policies, programs, orders, payments, products, and services. You enjoy listening and empathizing with members to remedy complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success.
CALL CENTER REPRESENTATIVE QUALIFICATIONS
- Previous customer service or related experience
- Basic understanding of computers and technology
- Strong communicator
Can you stay calm under pressure? Do you have strong communication skills, both verbal and written? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our TruPartner team!
CALL CENTER REPRESENTATIVE WORK SCHEDULE
You typically work Monday through Thursday from 8 : 30 AM to 5 PM and Fridays from 8 : 30 AM to 5 : 30 PM, as well as some Saturdays (typically 2 / month). Your flexibility provides excellent customer service that our members and team greatly appreciate .
ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?
If you feel you'll be perfect as our full-time Call Center Representative, apply now using our initial 3-minute, mobile-friendly application.
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