What are the responsibilities and job description for the Customer Experience Representative - Anchorage Airport position at Mediabistro?
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Do you have the skills to fill this role Read the complete details below, and make your application today.The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.This position is located at the Anchorage, Alaska Airport (ANC) and pays $21 / hour with commission incentives, and has base pay increases from tenure.The schedule available : 5 : 30AM - 2 : 00PMClosing shifts from 6PM - 2 : 30AMCandidates must have weekend availability.We offer a robust Benefits Package including, but not limited to : Paid Time Off, starting with 14 days in your first year 6 paid holidaysHealth, Dental, Vision insurance; Life Insurance; Prescription coverageEmployee discounts on car rentals, car purchases and much more!401(k) retirement plan with company match and profit sharingResponsibilities We are hiring now for immediate openings. Responsibilities include : Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by providing directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist in assessing the condition of rentals upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on-the-job training and development opportunities and any company-sponsored classroom trainingPerform miscellaneous and backup job-related duties as assignedEqual Opportunity Employer / Disability / VeteransQualifications
Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust have a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI / DWI)Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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Salary : $21
