What are the responsibilities and job description for the Customer Service Agent - Air Freight Job at Alaska Airlines in Anchorage position at Mediabistro?
Company : Alaska Airlines
The Team : This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customers with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and conducting security screenings. This is a union-represented position.
Role Summary
This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customers with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and conducting security screenings. This is a union-represented position.
Key Duties
- Assist customers with shipping needs (e.g., answering inquiries, computing cargo rates, initiating and completing cargo bookings) in a warehouse environment.
- Process airway bills.
- Provide cargo rates and tracking information to customers.
- Perform computer and paperwork tasks.
- Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.
Additional Details
Our tattoo policy for this role is the following : No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller is allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm / leg / foot / back of neck / behind each ear. Tattoos on the back of the neck and behind the ears are only permitted if they are not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry / watch (covering with makeup is not allowed).
Job-Specific Experience, Education & Skills
Required :
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar : Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
USD $19.98 / Hr.
Bonus Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
For more information about Alaska / Horizon Total Rewards please visit our career site and view benefits.
FLSA Status
Non-Exempt
Employment Type
Full-Time Regular / Temporary : Regular
Requisition Type
Frontline
Apply by 7 : 00 PM Pacific Time on 2 / 18 / 2025
Location
Anchorage
Regulatory Information
Equal Employment Opportunity : We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA , immigrants, veterans, and persons with disabilities are encouraged to apply.
Government Contractor & Department of Transportation (DOT) Regulations : Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and / or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines / Horizon Air and any employment offer will be withdrawn.
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Salary : $20
