What are the responsibilities and job description for the Customer Service Representative - Producer Services position at Mediabistro?
Job Summary : The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound / outbound calls and emails. Ideal candidates thrive in a fastpaced environment demonstrate attention to detail excel in communication and possess strong problemsolving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to :
ResponsibilitiesProvide superior customer experience via incoming telephone calls in a fastpaced automated highvolume contact center environmentAssume ownership and timeliness in handling callers requests in an efficient accurate and professional mannerQuickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful accurate timely manner consistently meeting commitments)Ability to navigate multiple systems and applications to research analyze and resolve requests & inquiriesMaintain performance and quality standardsAnalyze information to make appropriate decisions and solve problems while maintaining a positive phone experienceAbility to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customersWork collaboratively with team members and business partners to provide a positive customer experience for our callerAbility to work 40 hours a week on scheduled shift between the hour 7am8pm CST; work overtime and weekends as neededAssist with special requests as needed.Complete additional tasks and other projects / duties as assigned
QualificationsMinimum of high school diploma or equivalent; college degree or currently pursuing is preferred.35 years experience of Insurance backgroundCustomer focused mindset and dedication to providing exceptional service to employeesPrevious experience in a highvolume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!Outstanding effective and service focused communication skills both verbal and writtenProficient in computer skills multiapplication navigation and multitaskingAccepts accountability
