What are the responsibilities and job description for the Event Planner Funeral Services position at Mediabistro?
Family Service Directors serve families with care and compassion, while educating and guiding them through the process of making informed decisions for At-Need Funeral products and services.
Family Service Directors will demonstrate by example, CFCS’ Core Values–Share the Journey, Serve with Care, and Make It Happen–in all their dealings with families, staff, and internal / external contacts.
Reporting to the Location Manager, Family Service Directors interact with families, Funeral Assistants, Preparation Room staff, and many other internal / external personnel / departments.
Education & Experience
College degree preferred, and / or 2-4 years in a customer service role requiring direct contact with the public (both on the telephone and face-to-face)
Knowledge, Skills & Abilities
Knowledge of the Catholic faith, rituals, and traditions
Understanding of the Order of Christian Funerals
Able to conduct oneself with a “Family First” approach
Working knowledge of funeral services, ceremonies, and case management
Excellent interpersonal, communication, and telephone skills
Ability to multi-task and manage several funeral cases at the same time
Able to coordinate with many internal departments and external providers
Ability to work and make decisions under pressure and tight deadlines
Highly organized, detail oriented, and excellent time management skills
Proficient in the use of computers, software, and technology
Bilingual preferred
Ability to lift or move objects weighing between 75-100 lbs.
Ability to push and pull up to 300 lbs. with a wheeled cart
Ability to stand for long periods on a hard surface
Licenses
Valid funeral director license and / or the ability to obtain a license in the state of Certifications practice, if applicable
Valid state issued driver’s license, good driving record, and proof of insurance is required
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