What are the responsibilities and job description for the Marketing coordinator position at Mediabistro?
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.
C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow!
CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success.
At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview :
The CRM Marketing Support Coordinator is responsible for the optimization of the daily CRM interactions with sales and support staff.
The CRM Marketing Support Coordinator has visibility to all functions of marketing content and automation deployment, lead scoring, and user training / adoption.
Job Responsibilities :
Document, triage, escalate, or resolve marketing requests related to CRM platform, email / print / SMS questions and data integrity.
Modify permissions, creation of groups, uploading, and tagging templates marketing assets.Analyze and recommend ways to streamline support.
Oversee approval queue of marketing emails working closely with content, compliance, HTML, and events teams.Gather data necessary for monthly reporting.
Troubleshoot missing data, permissions in all CRM tools, and visibility to marketing assets.Complete image uploads and swaps.
Assist in the education on CRM best practices including sharing "how to" guides, videos, and screen share sessions.Keep the workflow appropriate for all team members to increase team efficiency.
Bachelor's degree in Marketing, Business Administration, Communications or related field, or equivalent combination of education / experience.
1-2 years' customer service experience.Experience in pulling together disparate pieces of information and presenting unified cause and effect scenarios.
Proficient in Microsoft Office applications.Excellent communication, customer service, and problem resolution skills.Excellent attention to detail and organization skills.
Previous experience interacting with a CRM, preferred.Helpdesk or technical support experience, preferred.Mortgage industry experience, preferred.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.
However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers
MORE
than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package : https : / / mycrosscountrybenefits.com /
California residents :
Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD / FHA or the Federal government.
To verify licensing, please visit
www.NMLSConsumerAccess.org
Last updated : 2024-11-22
