Public Safety Communications Call Taker

Salary :

See Position DescriptionLocation :

Emergency Services, NCJob Type :

Full TimeJob Number :

257-2025-1135Department :

Emergency ServicesOpening Date :

02 / 19 / 2025Closing Date :

3 / 10 / 2025 11 : 59 PM Eastern

General Description

The Orange County Emergency Services Department has openings for a Public Safety Communications Call Taker.

An employee in this class is responsible for answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services and any other support service that requires emergency response.

Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties. Supervision over others is not required of this position. Does related work as required.

Hiring range is based on the Orange County Step Plan. The Step Plan is based on years of experience, education and certifications.Minimum Hire

after 1 year

after 2 years

after 3 years

after 4 years

after 5-7 years

after 8-9 years

after 10-14 years

after 15-19 years

after 20-24 years

25 years plus

42,423

44,014

45,665

47,377

49,154

50,997

52,909

53,968

55,047

55,873

56,711

• This is a safety sensitive position and participation in the Drug and Alcohol Program is required. Background Check is required.Full Performance of Knowledge, Skills, Abilities

Click the link below for full job specifications.MINIMUM QUALIFICATIONSPossession of a High School Diploma of a General Educational Development (GED) test equivalency

ability to type / keyboard no less than 30 words per minute.Preferred QualificationsTelecommunicator experience in an emergency services communications center is preferred.

Experience with computer data entry and / or use of advanced telephone system and radio systems experience is preferred.

Emergency Responder experience in law enforcement, Emergency Medical Services or fire services is preferred.

SPECIAL REQUIREMENTApplicants must be a U.S. Citizen and must be at least 18 years of age (NCAC 10B.0300).

Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

All offers of employment are conditioned upon successful clearance of pre-employment drug testing, vision / hearing screening, a background check, and a psychological examination. Employment cannot commence until the employee has been cleared.

No felony convictions (NCAC 18A.0401).

No single Class B misdemeanor conviction within ten (10) years of application. No two (2) or more Class B misdemeanor convictions regardless of date of conviction (NCAC 18A.0401). List of Class B Misdemeanors(Download PDF reader)

Participation in the County Drug and Alcohol Screening program is required.

This position works shift work, with 12 hour shift patterns. Must be willing to work any shift assignment along with any assigned mandatory overtime, on-call duty, holidays, and weekends.

Must obtain the following certifications / certificates within one (1) year of hire :

FEMA Independent Study Courses : IS-100.b, IS-200.b, IS-700.a, IS-800.bNorth Carolina Sheriffs' Education and Training Standards Telecommunicator Certification OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) CertificationCardiopulmonary Resuscitation (CPR)IAED Emergency Medical Dispatch (EMD)IAED Emergency Fire Dispatch (EFD)IAED Emergency Police Dispatch (EPD)Additional trainings as required

Orange County is an Affirmative Action / Equal Opportunity Employer

Supplemental InformationOrange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes :

Orange County contributes 13.64% of your base salary per pay period and 15.04% for LEO.

Health Insurance (Medical)

Orange County pays 100% of premiums for employee only coverage health insurance.Orange County pays a portion of premiums for dependent(s) coverage health insurance.

Dental Insurance

Orange County pays 100% of premiums for employee only coverage for dental insurance.Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.

Vision Insurance

Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.

Life Insurance

Orange County pays for an employee life insurance policy based on employees' salary up to $50,000.Optional Life Insurance for employee and dependent life insurance policy.

Short Term Disability

Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.

Optional Long Term Disability Coverage PolicyOptional Insurance Policies : Pet Discount Program, Identity Theft Insurance, Legal Insurance401(k) and 457 Deferred Compensation Plans

Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.

12 Paid HolidaysAnniversary Leave ( 8 hours of leave on your anniversary each year)Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)

0-2 Years of Service = 125.84 hours / year2-5 Years of Service = 145.08 hours / year5-10 Years of Service = 173.68 hours / year10-15 Years of Service = 202.80 hours / year15-20 Years of Service = 231.40 hours / year20 Years of Service = 260.52 hours / year

Sick Leave (based on service years and a 40-hour work schedule)

96.2 hours / year

Tuition reimbursement assistanceVarious other leave programs including civil, funeral, parental, etc.

Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.

I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?

YesNo

Are you an Orange County Local Government employee?

Yes, I am a Permanent Employee that has passed the Probationary PeriodYes, I am an Employee but I have not passed the Probationary PeriodYes, I am a Temporary EmployeeNo, I am not an Employee

Do you have or are you able to obtain a driver's license valid in the State of North Carolina?

YesNo

Please indicated your highest level of education from an accredited school?

High School or GEDAssociates' DegreeBachelors' DegreeMasters' DegreeProfessional Certifications

Do you have the ability to type / keyboard no less than 30 words per minute?

YesNo

Do you have Telecommunicator experience in an emergency services communications center?

YesNo

Do you have computer data entry and / or use of advanced telephone system and radio systems experience?

YesNo

Do you have Emergency Responder experience in law enforcement, Emergency Medical Services or fire services?

YesNo

This position requires shift work, with day shift from 6 : 30 am to 6 : 45 pm, night shift from 6 : 30 pm to 6 : 45 am, and other possible shift patterns of varying hours. An employee in this class must be willing to work any shift assignment along with any assigned mandatory overtime, on-call duty, holidays, and weekends. Are you willing and able to meet the schedule requirements of this position?

YesNo

Please indicate the EMS certifications you currently hold. Please check all that apply.

FEMA ICS 100.bFEMA ICS 200.bFEMA ICS 700.bIFEMA ICS 800.bNorth Carolina Sheriffs' Education and Training Standards Telecommunicator Certification OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) CertificationCardiopulmonary Resuscitation (CPR)IAED Emergency Medical Dispatch (EMD)IAED Emergency Fire Dispatch (EFD)IAED Emergency Police Dispatch (EPD)OtherNone

If other, please indicate certification(s).Required Question

Salary : $2,600 - $56,711