What are the responsibilities and job description for the Senior Product Designer, Customer Experience - Support position at Mediabistro?
About the Team
At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success. Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer’s back when something goes wrong.
Ensure you read the information regarding this opportunity thoroughly before making an application.Our team is responsible for turning the most critical customer pain points into delightful experiences. We’re here to make consumers, merchants, and Dashers feel like DoorDash is with them every step of the way in their journeys. And we do that with design thinking, creativity, and innovation.About the Role As part of the Customer Experience & Integrity (CXI) Design team, you will primarily focus on the customer-facing user experience. You’ll design across all sides of the marketplace - consumer, merchant, and Dasher! This role requires you to work collaboratively with cross-functional teams (research, product, engineering, analytics, and business) to help drive the vision and strategy.Through the support experience, you're helping consumers when they need us the most and designing that experience to be quick and reliable. This role will also own the help center experience for our Dashers. This is an opportunity for someone to innovate and think about a future state with AI in mind.This role reports into the Senior Manager, Trust and Safety in our Customer Experience and Integrity team. This role is hybrid, 1-2 days a week onsite from one of our Design hubs and the rest working from home.You’re excited about this opportunity because you’ll…
Lead the user experience of products end-to-end, including contributing to product strategy and crafting visionsWork cross-functionally with product managers, engineers, and other disciplines to build and ship your designsDeliver and refine clear storytelling around product needs and opportunitiesCreate, collaborate, and refine flows, prototypes, and high-fidelity visualsDesign and ship high-quality product improvementsWe’re excited about you because…
You are a senior-level IC with 5 years of work experienceYou enjoy complex problem spaces and bring clarity to your teamsYou are passionate about leading product strategy and vision for new product areasYou skillfully balance strategy, research, interaction design, and visual designYou value high-quality well-crafted visual designYou have experience with consumer-facing, B2B, and mobile design
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