What are the responsibilities and job description for the Senior UX Designer, Support Customer Experience position at Mediabistro?
Build the future of the AI Data Cloud. Join the Snowflake team.Snowflake Design is a world-class team of curious problem solvers on a mission to evolve and improve the way the world works with data. Great design is a strategic differentiator for Snowflake - but that differentiation doesn't come automatically. We're looking for talented, collaborative, and technical designers to join the team and drive the mission forward while doing career-defining work.At Snowflake, Product Designers identify opportunities, shape the vision of our products, and ensure we're delivering highly crafted, honed products that our customers love. As we continue to develop new products and push our existing products forward, we're looking for designers to redefine the future of working with data, from 0 ->
1. Product Designers at Snowflake work on a variety of surfaces like customer support troubleshooting & diagnostics, tools, AI / ML, data visualization, monitoring and alerting, collaboration, and more.YOUR IMPACT :
Drive a significant, complex, and technical product for support customer experience forward, shaping vision and owning execution
Delight customers by designing high-quality products that deliver meaningful value
Champion user empathy in everything you do, evangelizing partners to do the same
YOUR ROLE :
Identify and drive design opportunities by connecting the dots between user and business needs
Collaborate and effectively influence your engineering and product partners to design and deliver excellent products
Work end-to-end by identifying opportunities, establishing the vision, and working with engineering to deliver high quality, robust solutions
Collaborate with the broader design team to ensure a seamless product experience
Partner with researchers, data scientists, and product managers to drive solutions by leveraging qualitative and quantitative customer insights
Deliver detailed, robust design solutions, and work directly with engineering to to ensure a high quality product reaches the hands of our customers
Utilize and extend Snowflake's Design System
Develop strong rationale for design decisions, and articulate your perspective
YOUR EXPERIENCE :
8 years as a product designer
Experience collaborating closely with engineering and product partners
Experience working with data and technical complexity
End-to-end ownership of meaningful features or surfaces
Your end-user advocacy has shaped product experiences you can point to
Shipped products that have simplified complex workflows
You have iterated on shipped products based on customer usage and feedback
NICE TO HAVE :
Experience with web technologies like HTML, Javascript / React, and CSS
Experience in fast-paced environments with quick delivery and iteration cycles
Ability to prototype either alone or with engineering partners to get out of mockups faster
Interest in the data space and cutting edge technologies
Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?The following represents the expected range of compensation for this role : The estimated base salary range for this role is $171,000 - $253,000.Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes : medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?
Salary : $171,000 - $253,000
