Strategic Content Consultant

Company : Highmark Inc.

Job Description : JOB SUMMARY

This job leads the executive positioning, strategic, visual, and change management communications that enhances the organizations brand, mission, and vision for its employees, stakeholders and customers. Responsible for providing and consulting on strategic direction and oversight of comprehensive internal,

external, and international communication strategies, as well as internal and external change communication management plans and key visuals including print, video, presentations, and graphics. Builds internal and external strategic communication direction that best benefits the organization, its employee’s and stakeholder’s needs. Collaboratively works with senior and executive leaders to ensure communication strategies are effective, consistent, and aligned with overall goals. Leverages modern strategic communication and marketing practices based on current industry best practices. Champion and deeply embrace positive change management practices and methodologies to support change within the organization and our customers. This role must have experience in change management, strategic communications, visual design, and marketing experience.

ESSENTIAL RESPONSIBILITIES

Serve as a trusted communications strategist and consultant within the organization by providing comprehensive strategic communication direction and communication best practices for internal , external and international stakeholders.

Direct and oversee the execution of communication and change management plans for operational changes within the organization and for our customers.

Serve as one of the organizations lead communication consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees / stakeholders / customers, and goals.

Work collaboratively with senior and executives leaders, as well as Marketing to ensure communication strategies are effective, consistent, and aligned with organizations goals and brand.

Rely on measurement practices to ensure the communication strategies continue to meet the needs of employees, supports organizations vision and mission, and utilizes the data to drive decision making.

Consult with clients, evaluate communication needs and specifications, study data provided, consider target audience and their specific needs, conduct creative analysis and research, identify, develop or procure creative resources and formulate design solutions. Incumbents may develop these strategies independently, or may be working with internal and / or external designers and writers.

Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree in Communications, Marketing, Public Relations, Journalism or related field

Substitutions

6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

None

EXPERIENCE

Required

7 years in a communication role in Health Care, Health Insurance, Information Technology, and / or large corporate environment

Preferred

None

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Has a charismatic, creative, and positive work ethic, inspires others, and models the organizations core behaviors

Demonstrates exceptional written and verbal communication skills

A self-starter with the ability to work under pressure in a fast-paced environment independently or with a team

Actively engaged in building relationships with leaders, employees, and stakeholders

Successful experience with building comprehensive and effective communication strategies that are purposeful and engaging

An advocate and practitioner of change management methodologies

Outgoing and confident member who can speak up independently with creative and purposeful communication strategies

Strong understanding of health care / health insurance and / or technology nomenclature

Has a strong passion for learning and developing their communication skillsets

Knowledge of grammar and AP (Associated Press) writing

Trust-worthy of confidential information

Language (Other than English) :

None

Travel Requirement : 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products / services (sales employees)

Never

Physical work site required

Lifting : up to 10 pounds

Constantly

Lifting : 10 to 25 pounds

Rarely

Lifting : 25 to 50 pounds

Never

Disclaimer :

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID : J259848