Demo

Video Surveillance Agent I - Overnight Shift Job at SST Direct in Bowie

Mediabistro
Bowie, MD Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/5/2025

Job Description

Job Description

DIRECT HIRE : A great entry level opportunity in Bowie, MD.  The Video Surveillance Agent I is responsible for observing and responding to urgent situations in a call center environment and acts as a liaison between client, field officers, and emergency response personnel to ensure accurate and timely communication. As the key point of contact in an emergency, the Video Surveillance Agent I must provide exceptional customer service and good judgement to help facilitate the safety and welfare of life and property.

Pay : $18hr, $20 after 60-day probationary period

Benefits : Health, dental and vision insurance eligibility, 401K with employer match, PTO, Short Term Disability, Long Term Disability & Life Insurance, Paid Parental Leave after 1 year of work, Vacation Reimbursement Program, Eligible for overtime and shift differential hours

The Video Surveillance Agent I position is a 100% on-site position with overnight shift hours.   The position could include evenings, weekends, and holidays.

MUST BE ABLE TO WORK FRIDAY - SUNDAY 6 PM - 6 AM (12 - HOUR SHIFTS)

KEY RESPONSIBILITIES

  • Monitor client sites and dispatch police department as needed
  • Provide continuous observation and surveillance for client sites
  • Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff
  • Report incidents or suspicious activity to client representatives or company management utilizing established procedures
  • Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response
  • Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type
  • Gather data and documents within proper systems as required
  • Inform client, field management, or law enforcement / EMS of any serious safety, business jeopardy, or other operational situations
  • Provide event history and update information as appropriate
  • Document daily activity and incident reports in the company’s online system with concise, detailed, and accurate information
  • Provide ongoing administrative support for the RTOC and shift supervisors
  • Advise shift supervisors of any updates with contact profiles, database information, or procedures
  • Seek updates from clients and field supervisors and update in the RTOC database
  • Assist with and / or initiate projects that improve the overall efficiency of the MVG Operation Center, such as testing and evaluating new security technologies
  • Deliver excellent customer service
  • Perform other duties as assigned

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent
  • PREFERRED QUALIFICATIONS

  • Minimum of one year customer service experience ( not essential )
  • Basic computer skills
  • Excellent verbal and written communication skills ( clear and concise )
  • Excellent organizational skills and attention to detail
  • Strong problem-solving skills
  • Ability to handle multiple priorities in a fast-paced environment
  • Ability to act with integrity, professionalism, and confidentiality
  • Continuously seeking process improvement
  • Excellent customer service skills
  • SAFETY AND QUALITY CONTROL

  • Ensure that the company’s safety program is always enforced at a zero-tolerance on the project site
  • Ensure the company’s quality control plan is enforced
  • TRAINING AND CERTIFICATIONS

  • Company training as assigned
  • A successful candidate must pass a pre-employment drug test and background check.

    Once you've applied, for a faster response, please text " VSA " to 904-712-6140.

    INDH

    Powered by JazzHR

    1nQMZ3lsoP

    Salary : $18 - $20

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Video Surveillance Agent I - Overnight Shift Job at SST Direct in Bowie?

    Sign up to receive alerts about other jobs on the Video Surveillance Agent I - Overnight Shift Job at SST Direct in Bowie career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $35,939 - $45,078
    Income Estimation: 
    $158,672 - $239,004
    Income Estimation: 
    $44,944 - $57,970
    Income Estimation: 
    $35,939 - $45,078
    Income Estimation: 
    $158,672 - $239,004
    Income Estimation: 
    $44,944 - $57,970
    Income Estimation: 
    $48,861 - $61,571
    Income Estimation: 
    $158,672 - $239,004
    Income Estimation: 
    $70,556 - $92,171
    Income Estimation: 
    $44,944 - $57,970
    Income Estimation: 
    $158,672 - $239,004
    Income Estimation: 
    $48,861 - $61,571
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Mediabistro

    Mediabistro
    Hired Organization Address Saratoga, WY Full Time
    Summary : The Ranch Photographer is responsible for taking guest and marketing photos. Requires moving supplies to multi...
    Mediabistro
    Hired Organization Address Chittenden, VT Full Time
    This is an onsite position. Responsible for answering and connecting all incoming organization calls to the requested ar...
    Mediabistro
    Hired Organization Address Stockbridge, VT Full Time
    Under general supervision of Department Leadership including Lead RPSGT the Registered Polysomnographic Sleep Technologi...
    Mediabistro
    Hired Organization Address Winner, SD Full Time
    Ag Marketing Underwriter Will be filled at the appropriate level (I or II) based on experience Are you a go-getter with ...

    Not the job you're looking for? Here are some other Video Surveillance Agent I - Overnight Shift Job at SST Direct in Bowie jobs in the Bowie, MD area that may be a better fit.

    Video Surveillance Agent I

    Mobile Video Guard, Bowie, MD

    AI Assistant is available now!

    Feel free to start your new journey!