Broadband Specialist VI, Headend

Position: Broadband Specialist VI, Headend

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.  
 
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Primarily responsible for ensuring headends operate as intended. Responsible for monitoring signal quality, powering, maintenances, repairs, additions, alterations and general upkeep of primary headends, secondary headends, hub sights and relay sights, antennas, towers, earth stations.

Position Responsibilities:

• Signal level quality and perform regular maintenance, repair, testing alignment, alterations and adjustments on all headend equipment including, but not limited to, processors, modulators, demodulators, encoders, decoders, satellite receivers, all types of switchers, fiber optic transmitters, fiber optic receivers, other fiber optic equipment, digital headend equipment, telephony equipment generators, air conditioning, power conditioning and other headend and plant equipment.

• Ability to perform regular proof of performance and other headend and plant testing, documentation and reporting in accordance with FCC rules.

• Perform headend alterations including design changes, service additions, service changes, channel rearrangements, equipment improvements and changes including air conditioning, power conditioning, standby generators, towers, antennas and satellite RX/TX stations; meets design criteria.

• Maintain thorough and current proficiency of FCC performance specifications, and can, without supervision, initiate and complete comprehensive testing including (but not limited to) all FCC required or recommended tests and measurements.

• Ensure that the headend and all related equipment is properly maintained and labelled within these specifications.

• Perform training of personnel as directed by supervisor.

• Properly protect and defend equipment, property and material against loss, theft or damage. Maintain all equipment assigned in proper working order including regular calibration, repair, adjustment and alignment.

• Maintain security, including security and alarm systems, of facilities in accordance with policy.

• Other duties or project as assigned.

Position Requirements:

• High school diploma or GED required. Bachelor’s degree in Communications or similar Technical field preferred.

• Valid driver’s license; satisfactory driving record required.

• Required – Minimum of 5 years’ field technical experience and 2 years as a Broadband Specialist IV, Maintenance or 7 years’ equivalent experience.

• Preferred – NCTI – Master Technician course completion.

• Strong knowledge of Cable/RF plant.
• Knowledge of IP networking protocols.
• Effective organizational skills.

• Ability to interact and communicate with customers and co-workers.

• Ability to work in high or tight spaces.

• Ability to work in all weather conditions and at various heights.

• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.

• Ability to trouble shoot customer premise equipment and cable issues

Physical Requirements:

• Physical effort represented by frequent handling of medium weight objects (approx. 20-100 lbs.) and materials, or use of medium weight hand tools. May require climbing and working from ladders or in awkward positions.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.  

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. 

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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