What are the responsibilities and job description for the Broadband Technician - Installer position at Mediacom Communications?
As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers.You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.Benefits :
- Formal training
- Company vehicle and company uniforms
- Tools, netbook, cell phone
- Health
- Dental
- Vision
- Generous discounts on services
- Education reimbursement
- 401(k) with company match
- Pay increases through self-guided study and more!Job Duties :
- Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
- Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and / or removes converters; performs upgrades and downgrades of service.
- Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
- Works with connectors, fasteners and wire and uses hand tools.
- Uses customary CATV hand and power tools in performance of job duties.
- Completes appropriate paperwork functions as prescribed by system management.
- Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
- Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
- Properly uses, stores and maintains a VOM or DMM to check for "open" or "short" on line as well as AC and DC voltages.
- Reads general drop system layouts from blueprints.
- Inform customers of FCC Rules and Company policies as they pertain to customers.
- Drives Company vehicles in performance of job duties; uses bucket truck. Proper vehicle upkeep and maintenance.
- Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
- Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.Qualifications :
- Entry level; 0 to 18 months experience.
- High school diploma or GED required; trade school training preferred.
- Valid driver's license; satisfactory driving record required.
- General level of mechanical and consumer devices knowledge.
- Ability to interact and communicate with customers and co-workers.
- Ability to work in high or tight spaces.
- Ability to work in all weather conditions and at various heights.
- Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.Physical Requirements :
- Strenuous - Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.Please click the "Apply" and submit your resume!For more information about this position and what we have to offer, you can watch a short video (opens in a new window).Mediacom endeavors to make mediacomcable.com / careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact or dial 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.
