What are the responsibilities and job description for the Director of Customer Experience position at MEDIACOM?
We're seeking a highly skilled professional to join our team as a Director of Customer Experience. In this key role, you'll oversee the development and implementation of strategies to deliver exceptional customer experiences, driving business growth and maximizing subscriber satisfaction.
About the Position:
- Develop and lead teams to achieve excellent customer experiences.
- Analyze customer feedback and develop strategies to address concerns and improve satisfaction.
- Create and implement effective customer engagement plans to drive loyalty and retention.
- Work closely with cross-functional teams to ensure seamless execution of customer-focused initiatives.
- Evaluate and report on customer experience metrics to inform business decisions.
Your Qualifications:
- A Bachelor's degree or equivalent experience in a relevant field.
- A minimum of five years of related experience, including customer-facing roles.
- Exceptional customer service skills and a passion for delivering exceptional experiences.
- Strategic thinking and problem-solving abilities to drive business growth.
- Excellent communication and interpersonal skills to collaborate with diverse stakeholders.
