What are the responsibilities and job description for the Customer Success Manager position at MediaGeniX?
When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Mediagenix is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of our broadcast management system.
To support media companies in their growth in this fast-paced media world, we deliver innovative software solutions on premise or web-based in the cloud that optimize the life cycle of their content across channels and services.
Miami
- Team Customer Success
- Commitment Fulltime
- Date Posted April 3, 2025
Your challenge
- Build and maintain strong customer relationships to ensure long-term engagement and satisfaction.
- Analyze product usage and gather customer feedback to identify trends, needs, and areas for improvement.
- Encourage product adoption by organizing demos, training sessions, and best practice sharing.
- Act as the customer’s voice, ensuring their insights and experiences are reflected in product development.
- Coordinate structured interactions with customers on SLAs, service management, and support topics.
- Lead project execution, ensuring smooth implementation and a positive customer experience.
- Oversee project risks, timelines, and budgets, keeping systems like Jira and SAPbD updated.
- Align customer needs with internal teams, helping to shape priorities and strategic planning.
Your interests and skills
- Proven experience in customer relationship management, ideally within the media industry.
- Familiarity with the software development lifecycle and agile methodologies, supporting effective project execution.
- Strong ability to understand and address customer needs, ensuring a tailored approach to challenges.
- Excellent communication and interpersonal skills, enabling effective collaboration with customers, team members, and stakeholders.
- An analytical mindset, capable of interpreting data and customer feedback to drive informed decisions.
- Project management expertise, with the ability to coordinate multiple tasks, timelines, and resources efficiently.
- Willingness to travel occasionally (10-20%) for customer meetings and industry events.
- Adaptability in a dynamic environment, with flexibility to adjust to evolving project requirements.
Our offer
- Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:
- A competitive salary, health insurance, a great vacation package, attention to work/life balance, life event benefits, casual work attire, 401(k) match, and plenty of opportunities to grow!
- The salary range for this role is 70-92k.
- We are committed to treating all applicants fairly, MEDIAGENIX is an equal opportunity employer that prohibits discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
