Intake Coordinator

Position: Intake Coordinator

Position Overview:

The Intake Coordinator must be knowledgeable of all insurance reimbursements and requirements as well as equipment and supplies provided by Medic Sleep Care. Must uphold the Medic Sleep Care standards of excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for knowledge of third-party reimbursement issues. This position reports directly to the Intake Team Lead.

Responsibilities and Duties:

• Obtains insurance information and verifies according to company guidelines.

• Prepares appropriate documentation for billing.

• Keys all documentation into the computer, verifies all information for completeness and accuracy.

• Be familiar with the order confirmation process and work task system.

• Maintains open communications and confidentiality with customers and referral sources.

• Responds to customer questions and concerns.

• Responsible for attendance at in-store in-services and to attend other in-services per company or manager?s request.

• Performs other duties as deemed appropriate by management.

Education and Experience:

• High school diploma required.

Knowledge, Skills, Abilities, and Personality:

• Experience reviewing medical insurance benefits.
• Medical Record experience preferred.
• Able to function as a polite and cooperative team member with a positive attitude.
• Good computer skills required.
• Good oral and written communication skills.
• Must be detail oriented.
• Able to work independently with minimal supervision.
• Able to handle multiple tasks with numerous interruptions.
• Must have a people sensitive personality with a desire to help others.
• Able to maintain confidentiality.

Physical Qualifications:

• In an average 8-hour day the employee sits 6 hours. (These hours include up to 6 hours of data entry/phone work).
• Must be clean & neat in personal appearance.