Director of Services (DOS)

Description

Summary

The Director of Services is a qualified full-time employee who reports to the Chief Operations Officer/Sr. Director of Clinical Compliance concerning all direct and coordinated administrative, professional, paraprofessional, office operations of the agency and all other duties as directed.

Responsibilities

1. Manages and supervises total operation of the agency.
2. Oversees the implementations of standards and methods in order to measure the effectiveness and quality of the agency.
3. Responsible for the financial viability of the agency:
   • review of all agency expenses: payroll, budgets, petty cash.
   • timely and accurate billing for all programs.
   • works within hospice caps where applicable.
4. Responsible for extracting weekly reports, analyzing those reports, and developing weekly actions for improving agency operations.
5. Utilizes data to submit weekly agency report to Chief Operations Officer.
6. Knowledgeable of federal and state regulations, and agency policies.
7. Ensures the implementation and effectiveness of all QAPI activities for the agency.
   • ensures all QAPI activities are completed timely and accurately.
   • Conducts and documents the required QAPI meetings (staff, PAC, management, safety, and ethics meetings).
8. Responsible for ensuring that all agency employees review and comply with federal, state, and/or accreditation regulations, and agency policies.
9. Responsible for ensuring all Human Resources paperwork is complete and accurate
   • completes and verifies all pre-employment required information and licensure and/or certification prior to requesting a job offer.
   • responsible for all hiring, disciplining, and terminations for the agency with appropriate approvals.
   • conducts orientation and training of employees, and compliance of all company policies.
   • responsible for approval of paid time off for the direct reports and maintaining paid time off accruals.
   • responsible for maintaining up to date documentation in personnel files and completing required monthly and annual checks.
10. Maintains and updates a current organizational chart to show lines of authority to the client level.
11. Responsible for obtaining written contracts with hospitals, long term care facilities, contract services, and other required services complying with company policy.
12. Review, analyzes and appraises of the effectiveness of all agency programs.
13. Evaluates and implements agency processes to promote effective agency operations.
14. Evaluates the performance of agency direct reports by established standards and mandatory educational training.
15. Notifies Chief Operations Officer of any federal, state, and/or accreditation entity visit.
    • Ensures a timely submission of corrective action plans for any federal, state, and/or accreditation citations to Chief Operations Officer.
    • Ensures a timely submission of corrective action plan to the federal, state, and/or accreditation entity which cited the agency.
16. Responsible for creating and maintaining a clean and safe work environment, meeting local ordinances, fire regulations, and upkeep of the agency building.
17. Responsible for maintaining and servicing all company vehicles.
18. Ensures the accuracy of public information materials and activities.
19. Develops cooperative relationship with outside Agencies for exchange of information and services, and with community agencies to develop understanding of Agency programs.
20. Participates in local, state, and national meeting and conventions when directed.
21. Promotes the organization’s mission and goals with staff and community.
22. Reviews and implements the Agency emergency preparedness plan.
23. Communicates changes within the company and Agency.
24. Assumes other duties as assigned by the Chief Operations Officer.

Driving & Other Requirements

Must have and maintain a valid state driver license, have a registered and reliable vehicle that meets state law standards, and meets the insurance standards of the company. Position requires travel between company sites as well as the community. Traveling by car or airplanes to local or out-of-town meetings, seminars, and conferences.

Education, Experience & Job Requirements

This position requires at least the following minimum requirements:

• Bachelor degree in health care related field of education or registered nurse with relevant experience.
• Preferred and not required at least one (1) year of supervisory or administrative experience in home health care or related health programs.
• Proven skills in business and financial management preferred.
• Demonstrated ability to work with patients and employees.
• Demonstrated ability to work in a proactively diverse and inclusive organization.
• Must have excellent written communication by writing clearly and informatively, edits work and able to read and interpret legal written information.
• Demonstrates accuracy, thoroughness and follows through on commitments.
• Must practice a high level of confidentiality and be able to effectively respond to questions from employees, managers and outside entities.
• Must be able to work with others to resolve issues and maintain composure in an environment of changing priorities.
• Must have knowledge of all company policies and procedures.
• Must be able to work on a timetable, follow instructions, respond to management direction and solicit feedback to improve performance.
• Should have excellent character references and solid work background.
• Must be able to read, write, and speak English.
• Must have knowledge and proficiency of office computer equipment and software.
• Must demonstrate ability to multi-task and work in a fast-paced office setting.
• Proven ability to cope with conflict, stress and crisis situations.

What We Offer

• Competitive Salary
• Medical Benefits
• Dental/Vision voluntary benefits
• Company Paid Life Insurance
• Short Term Disability Voluntary
• 8 Paid Holidays
• Generous Paid Time Off with Sick Leave
• Opportunity for growth and advancement