Primary Home Care (PHC) Field Supervisor

NOT JUST A JOB, A CALLING

PRIMARY HOME CARE FIELD SUPERVISOR

JOB RESPONSIBILITIES:

1. Provide orientation visits to Primary Home Care Providers as assigned by the Primary Home Care (PHC) Manager.
2. Do supervisory visits to clients’ homes on scheduled visits.
3. Set up appointments with the Providers and the clients for the supervisory and orientation visits.
4. Report completion of all supervisory and orientation visits to the PHC Manager.
5. Complete supervisory and orientation records; have them signed by the Provider, the client and yourself.
6. Turn the supervisory or orientation records into the PHC Manager within 24 hours of the visit.
7. Provide care to a client when an appropriate Provider cannot be located.
8. Report, in writing, your out of office schedule each day. You must include the names of each client and the time you expect to visit them. This is to be turned in the day previous to the out of office activity.
9. Return all telephone contacts ASAP, or within 20 minutes of being contacted.
10. If you do not have your telephone with you, notify the PHC Manager, then plan to check into the office before you leave each location.
11. Collect the Providers’ service delivery records at the end of each pay period and give them to the PHC Manager for preparation and payroll.
12. Compile client’s folders to be left in each client’s home. Place the folder in the home at the time of each orientation visit.
13. Telephone a minimum of 10 clients per week to obtain a survey of client satisfaction and determine if there are any problems with their Provider.
14. Perform chart audits to determine if all pertinent documents are present.
15. Assist in evaluations of Providers.
16. Intervene as possible when a problem develops between a client and a Provider; if resolution is beyond your scope of authority, notify your supervisor immediately.
17. Perform any and all other duties and responsibilities as assigned by your supervisor.

JOB CONDITIONS:

Position is stressful in meeting deadlines. Minimal lifting of office records and printouts. Primarily, an out of the office field job which involves sitting, standing, walking and extensive driving. Excessive telephone communication. Traveling by car or airplane to local, out-of-town or state seminars, conferences or meetings. Must be able to read 12 point or larger type. Must be able to hear and speak in a manner understood by most people. Must be able to communicate both verbally and in writing.

EQUIPMENT OPERATION:

Utilizes PC, Calculator, 10 line telephone, and other related office equipment.

What We Offer

• Competitive Salary
• Medical Benefits
• Dental/Vision voluntary benefits
• Company Paid Life Insurance
• Short Term Disability Voluntary
• 8 Paid Holidays
• Generous Paid Time Off with Sick Leave
• Opportunity for growth and advancement

Cuidado Casero is an EEO Employer