What are the responsibilities and job description for the Operations Trainer II position at Medica?
Medica's Operations Trainer II performs technical, systems, transactional and industry specific training for the operations organization including analyzing business outcomes due to implementation of new products, systems, updates in process, and integration activities to discover gaps in knowledge that impact teams within Operations. Responsible for training needs assessment and curriculum development for instructor led and/or e-learning, one-to-one training, test design, level three (behavior change) assessment and results reporting in accordance to quality standards and expectations of business partners throughout Medica. This is an experienced level professional position that provides explanations and interpretations while being accountable for some complex responsibilities with limited supervision.
Qualifications
- Bachelor's degree or equivalent experience in related field
- 3 years of relevant working experience
Skills and Abilities
- Healthcare product knowledge preferred
- Experience with virtual training platforms preferred
- Experience writing content preferred
- Training experience preferred
- Ability to work independently and within a team
- Excellent written and verbal communication skills
- Ability to work in an environment that is constantly changing
- Proficiency in Microsoft Suite
This position is a Hub role, which requires an employee to occasionally come onsite to the Minnetonka office for applicable heads-up work. Frequency is determined by business need as decided by leadership.
The full salary range for this position is $49,800 - $85,300. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Salary : $49,800 - $85,300
