Customer Service Processor

We are looking for individuals with ambition for success, strong ethical values, hungry to learn & grow, and a passion for helping people. Must be able to multi-task; highly organized, have a keen sense of urgency to complete files accurately and timely. Strong typing and computer skills (proven proficiency in Microsoft Office).

Hourly rate of $18.

Customer Service Processor Job Description

Manage the application process for Long Term Care Medicaid benefits, working with residents, their families, and caregivers to facilitate timely and accurate submission of the Medicaid application.

If that is you, keep reading!

We are a company that will invest in you and allow you to reach your highest potential. The right fit for us will have a client-first mentality, be eager to learn, and have a passion for impacting the lives of others. If you are right for this role, you will take pride in your work and strive to be a part of an impactful, cohesive team. As a Customer Service Processor, you will have tons of growth opportunities as you advise others, aiming to offer innovative solutions regarding Medicaid coverage.

The Customer Service Processor functions are:

Working remotely with patients, their families, and caregivers to gather state-required documents, examining income and assets and following other qualifying guidelines to ensure the timely and accurate submission of the Medicaid application to the state for approval.

Managing intake, document review, and filing Medicaid applications.

Daily management of file caseload with absolute accuracy and discretion in handling confidential matters and materials.

MDR’s goal is to process applications quickly, in accordance with the current applicable state requirements, and timelines. For a Processor to be successful a good relationship with the state caseworker, clients, and other team members of MDR are key.

The position is 100% Onsite located in the Clearwater, FL office and the Customer Service Processor will spend 100% of their time on the computer/telephone.

What’s In It For You?

As a dynamite Customer Service Processor, you deserve success in your life as well, and at Medicaid Done Right, we define “success” as being a part of a company that gives you lots of opportunities and options.

First, we have created a competitive salary package, plus additional incentives including highly sought-after monthly recognition for our top performer. We are an inclusive, customer-friendly environment where different perspectives are valued and celebrated.

We believe in taking care of our team. You will also have access to benefits like an impressive hourly wage with the opportunity to earn monthly incentives, 401(K) with company matching contributions, and quality healthcare & life insurance options.

Hands on training to make the job easier to understand.

Work/Life Balance: MDR believes that a work home life balance is key. We provide you with paid-time-off, access to our EAP (Employee Assistance Program), pet insurance, employee discounts, and more.

Come join the MDR family of businesses and make your mark today.

Who You Are:

You love connecting with people and delivering solutions. You structure each day for success and each relationship with care.

Essential Knowledge required to do this job:

Ability to interpret policy and procedures and apply to case files.

Proven ability to appropriately use MS Office (Outlook, Excel, Word). Prior experience in Electronic Management Software is a plus.

Medicaid Experience preferred not required.

Essential Attitudes required to do this job:

Must be able to multi-task; highly organized, have a keen sense of urgency to complete files accurately and timely, ability to manage a high volume of client files.

Strong customer service skills utilizing telephonic and/or electronic outreach; ability to listen and understand client needs throughout the application process.

Excellent verbal and written communication skills to obtain necessary documentation needed for the application approval.

Ability to analyze and interpret policies and procedures, define problems, research solutions and complete tasks.

Discretion in handling confidential and sensitive materials is imperative.

Strong typing and computer skills (proven proficiency in Microsoft Office).

Who We Are:

Founded in 2012, Medicaid Done Right (MDR) is an independent Medicaid application processing company that assists long-term care facilities, nursing-home patients, and their families with applying for long term Medicaid benefits. The Customer Service Processor is an integral part of fulfilling MDR’s mission.

Our Mission:

At Medicaid Done Right, it is our mission “To aid patients, their families, and caregivers in the process of applying for Medicaid benefits. By leveraging our experience and technology, we allow patients and families to focus on their well-being.” MDR's goal is to process applications quickly, in accordance with the current applicable state requirements, and timelines.

We cheerfully work hard

We are individually empathetic

We keep our commitments

Medicaid Done Right believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.