Digital Learning Experience Manager

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6 billion in sales, 30,000 employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions : Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

Job Summary

The Digital Learning Experience (LX) Manager drives the development, engagement, and transformation of knowledge, skills and organizational capabilities through effective learning experiences and digital channels.  Contributes to the overall digital learning strategies of all Terumo Interventional Systems Terumo  sponsored  health care professional (HCP) training programs, including CEU and CME accredited programs, through digital platforms (ex : website, 3rd party channels, LMS, social media), and commercial training that enhances the learning experience and drives field team development. The Digital LX Manager leads the PACE technology stack and ecosystem by means of systems development, upgrades, and implementation by working with Digital Experience and IT teams.

This role involves collaborating with cross-functional teams, leveraging advanced technologies, and managing end-to-end digital learning programs.

Job Details / Responsibilities

• Partner cross-functionally with other Medical Groups, Commercial Training ,Sales, Marketing and IT to develop and implement a comprehensive digital learning strategy aligned with organizational goals and development needs.
• Identify opportunities to leverage emerging technologies (e.g., AI, AR / VR, microlearning) to improve the learning experience.
• Understand and apply market, industry, competitor, and health care compliance, legal, and regulatory knowledge to digital delivery choices and content development. Understands the external marketplace including competitor offerings and strategy, changing stakeholders, and applies knowledge to shape digital Professional Education planning and anticipate future trends
• Support development of roadmap for the current and future learning experience to scale to meet needs of evolving  business
• Assist in a technical and non-technical capacity on the development and deployment of digital experiences and new functionality, including but not limited to various web, mobile, and e-communication strategies. Identify resources, prepare feasibilities, and gain approvals for implementation.
• Partner with other Digital and Learning teams to define scope and manage relationships with stakeholders in Medical Affairs, Marketing, Digital Experience, IT, and Procurement to ensure new system / software implementation.
• Drive usage of learning platforms by ensuring portal / page design and accessibility to content is learner oriented and through innovative digital communication channels support to domain in promoting our educational offerings
• Manage the third-party vendor management requirements and budget management requirements for Digital Education programs.
• Lead Medical Education Events Promotional Campaigns using various channels, including email, advertising, web, and social media
• Lead troubleshooting, maintenance, and analysis of learning experience failures and break-down of other technologies used in delivering learner experience
• Measure the impact of digital learning initiatives through data analysis, learner feedback, and performance metrics.
• Provide regular reports and recommendations to senior leadership based on learning outcomes and insights.
• Plan and manage educational content for TIS Terumo Learning Edge (external) and PACE (internal)  websites / LMS
• Manage and mentor a team of instructional designers, e-learning developers, and digital learning specialists.
• Foster a culture of continuous improvement, creativity, and collaboration within the digital learning team.
• Network with global and regional Training & Education partners to consider L&D best practices and implement them when appropriate.
• Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e., adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e., branding strategies, product claims, etc.) and materials (i.e., literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo’s policy on Interactions with Healthcare Professionals.  Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Fully adhere to all applicable FDA regulations, international guidelines, and Terumo’s policies at all times.
• Perform other job-related duties as assigned.

Job Responsibilities (continued)

Working Conditions / Physical Requirements

Knowledge, Skills and Abilities (KSA)

Qualifications / Background Experiences

It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

Final compensation packages will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand.  We provide competitive and comprehensive benefit options which include : annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program.