What are the responsibilities and job description for the Lead Transportation Coordinator position at Medical Air Services Association, Inc?
Description
This is a full-time, hybrid position based in the Fort Lauderdale, FL area
Are you a problem solver and a natural leader who thrives in fast-paced, high-impact environments? Are you passionate about helping others, coordinating complex logistics, and mentoring team members? If so, we invite you to apply for the Lead Transportation Coordinator role at MASA.
YOUR IMPACT
The Transportation Coordination team ensures seamless transport logistics and exceptional support for our members. Picture receiving a call at 6:30 PM from a member needing to reach a hospital 500 miles away by 5:00 AM for a life-saving procedure. You will coordinate with air ambulance providers, ensuring efficient door-to-door service, and delivering the reassurance and expertise our members rely on during urgent situations.
ABOUT US
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2 million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
WHAT YOU WILL DO
Reporting to our Transportation Manager, you will ensure seamless day-to-day operations, providing expert guidance to team members, and delivering an outstanding experience for our members.
- Provide exceptional member support by addressing concerns with empathy, professionalism, and efficiency.
- Assist in training and onboarding new team members, ensuring a strong and knowledgeable team.
- Lead real-time coaching, quality reviews, and performance monitoring to drive service excellence.
- Act as the first point of contact for escalated issues, ensuring quick and effective resolutions.
- Oversee emergency and non-emergency transport logistics, collaborating with providers and medical staff.
- Support financial requests, documentation, and compliance processes.
- Manage on-call responsibilities as part of a rotational schedule.
WHAT YOU BRING
- 5 years of experience in customer service, claims processing, or transportation and logistics, with 1 years of supervisory or leadership experience.
- Strong critical thinking, problem-solving, and communication skills.
- Proficiency in Microsoft Office Suite. Experience with CRM systems is a plus.
- Ability to work on-call shifts, including overnights and some weekends.
- Bi-lingual in English and Spanish is preferred.
WHAT WE WILL PROVIDE YOU
- Competitive pay rate of $30-32 per hour and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
- A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
- An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!
WHY WE THINK YOU’LL LOVE THIS OPPORTUNITY
You'll make a direct impact by helping people in critical moments while developing your leadership skills. The fast-paced environment keeps every day dynamic and engaging. As part of a supportive team, you'll ensure seamless transport coordination and exceptional service.
If you’re looking for a leadership role that combines service, problem-solving, and teamwork, apply today!
#LI-RH1 #LI-HYBRID #corp
Salary : $30 - $32
