What are the responsibilities and job description for the Product Manager - Supplemental Insurance position at Medical Air Services Association, Inc?
Description
This is a fully remote position based in the continental United States
We’re seeking a strategic and collaborative Product Manager with a strong track record of owning the commercial success of insurance products, ideally in the supplemental or gap insurance space. This person will be the driving force behind product launches, operating like a point guard—initiating plays, navigating cross-functional dynamics, and ensuring the right handoffs at the right time.
Success in this role requires deep experience collaborating across the full product development spectrum—from legal and underwriting to sales, marketing, training, and customer support. The right candidate brings the perspective to understand each stakeholder’s priorities, can communicate clearly, and can guide teams in relevant and actionable ways.
About Us
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2 million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
What You Will Do
Reporting to our Director of Product Enablement, we’ll count on you to plan and execute successful product launches. Your main responsibilities will include:
- Lead customer product launch implementation, guiding requirement gathering, planning, and cross-functional collaboration.
- Keep a watchful eye on ongoing customer product releases, ensuring they proceed smoothly and efficiently.
- Define a playbook for product and market launches that aligns with our business objectives.
- Document the necessary steps for customer product implementation, maintaining accurate records of configurations.
- Collaborate with technology teams to configure products in our systems and enhance the online customer experience.
- Support sales and marketing by providing insights on key product differentiators and messaging across our membership and insurance offerings.
- Stay up-to-date on industry trends and competitor products, ensuring our offerings remain competitive and suggesting improvements.
- Contribute to the creation of product materials, sales tools, training resources, agreements, and policies for effective product presentation.
What We Need From You
Our ideal Product Manager possesses:
- A bachelor’s degree in business or a related field from an accredited college or university.
- Five or more years of experience in the Insurance industry working in product teams, business operations, user experience, product launches, process implementation, marketing, or strategy.
- A history in roles such as Project Manager, Product Manager, Operations Manager, Business Analyst, or Sales Operations Manager.
- Critical skills including strong analytical abilities, effective communication, creative problem-solving, research expertise, and remarkable organization and time management.
What We Will Provide You
- Fully remote opportunity: Work from anywhere in the continental United States and travel occasionally to our company offices in Fort Lauderdale, Florida.
- Competitive base salary, bonuses, and comprehensive employee benefits programs.
- A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
- An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!
NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.
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