What are the responsibilities and job description for the Retention Specialist position at Medical Air Services Association, Inc?
The Opportunity
Are you passionate about building lasting customer relationships and ensuring their satisfaction? Do you thrive in an environment where your communication skills and persistence make a difference? If so, we want you to join our dynamic team at MASA as a Member Retention Specialist!
- Pay: total annual compensation typically ranges up to $60,000 and is not capped. This includes a base pay of $19.00 per hour.
- Benefits: health, dental & vision insurance, 15 days PTO, 401(k) program with an employer match, and more
- Work Schedule: Monday-Friday 11:00 AM - 7:00 PM, plus overtime opportunities
- Location: 1901 W Cypress Creek Road, Fort Lauderdale, FL 33309
About Us
MASA Global has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2 million members across the United States and the Caribbean. Learn more at https://www.masamts.com
Key Responsibilities
- Renewals & Cancellations: Investigate member issues and concerns and use support strategies to retain or regain membership renewals. Your ability to connect with our members will be crucial in ensuring their satisfaction.
- Collections: Take charge of contacting members whose credit card and ACH payments have declined to obtain a new payment method or reprocess payment. You will play a vital role in maintaining touches and meeting collection goals.
- Documentation: Enter, create, and maintain a log of touches and payments processed in our retention portal and payment log. Your attention to detail will ensure we stay organized and efficient.
What You Bring
- High School Diploma or GED: A foundational educational background is required.
- Relevant Experience: 2-3 years of prior experience in customer service, phone sales and/or retention is required.
- Strong verbal, including negotiation/sales skills, and written communication skills are necessary for this role.
- 25 word-per-minute typing speed
- Basic data entry and Microsoft Excel skills are needed.
- 2-20 Insurance License (Preferred): A valid and active 2-20 license is highly desired for this role as we provide insurance solutions.
#cypress
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19
