What are the responsibilities and job description for the Licensed Practical Nurse - PHONE NURSE (Family Medicine) position at Medical Associates of NWA?
Overview
The Licensed Vocational/Practical Nurse is responsible for providing direct or indirect nursing care to patients who present with urgent, emergent, or potential health problems; utilizes knowledge of basic nursing principles, practices and ethics; participates in the organization and management of the physicians’ practice. This includes contacting patients with test results, explaining the findings, and discussing necessary follow-up steps.
This role focuses on receiving a list of calls/voicemails, reviewing charts, refill requests, prior authorizations, scheduling tests/procedures, prioritizing call backs, routing calls to appropriate clinic staff for call back, and routing calls/requests to the appropriate clinic staff. This position requries communicating necessary information to providers, other medical offices, and patients.
*Excellent listening and verbal communication skills are crucial to effectively gather patient information and provide clear instructions. Contacting patients with test results, explaining the findings, and discussing necessary follow-up steps.* This nurse must accurately record patient interactions, assessments, advice given, and any follow-up actions in the electronic health record.
About MANA Family Medicine MANA Family Medicine Clinics provide comprehensive healthcare for every member of the family at all stages of life. At Family Medicine, our specialty focuses on men, women, and children. The family doctors and their care staff have a passion for providing equality healthcare to their patients and to Northwest Arkansas.
About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services.
Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
- Personalized environment
- Quality patient experiences
- Physicians that care for your wholistic well-being
- A learning organization that cares for employees in every stage of career
What We OfferAt MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
- Comprehensive Benefits –
- Medical & dental
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Employer paid life, long-term & short-term disability benefits
- One-On-One Training and Development
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
- Ensures pre-visit planning workflow is completed prior to visit, whenever possible
- Optimizes care coordination with; hospitals, emergency room, consulting physicians, and community resources as needed
- Develops workflow to ensure smooth transition of care for patients treated in facility by a specialty position or other healthcare provider
- Reviews after visit summary with patients when appropriate
- Ability to prioritize patient calls and make sound clinical judgments
Qualifications
- Graduation certificate from accredited LPN or RN school of nursing
- Active LPN or RN License
- 2 years’ experience preferred, but not required
