What are the responsibilities and job description for the Patient Advocate position at Medical Associates of NWA?
Overview
The Patient Advocate performs various routine and complex clerical tasks and deals with patients, visitors and clinic personnel. Employee will work with patients to answer questions regarding their billing statements, assisting payments on their accounts, and arranging payment plans.
About MANA Administration
The MANA Administrative team provides support services for 26 physician-owned medical practices in Northwest Arkansas. Established in 1999 we offer:
- Human Resources
- Population Health
- Marketing
- Credentialing
- Billing
- And More!
About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services.
Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
- Personalized environment
- Quality patient experiences
- Physicians that care for your wholistic well-being
- A learning organization that cares for employees in every stage of career
What We OfferAt MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
- Comprehensive Benefits –
- Medical & dental
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Employer paid life, long-term & short-term disability benefits
- One-On-One Training and Development
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
- Receive patient correspondence regarding insurance billing, initiate accurate corrections if needed; direct all billing problems to appropriate insurance reps
- Make appropriate financial arrangements/payments plans
- Review collection/bad debt accounts with walk-in patients or on phone before transferring to collection department
- Collect patient payments by phone or in person
- Help correct HIPAA violations such as statement mailed to a wrong address, wrong guarantor, and demographic updates
Qualifications
- High school diploma or GED
- 12 – 18 months experience and/ or training
- Bilingual preferred but not required
- Prior medical billing experience preferred but not required
