What are the responsibilities and job description for the Medical Customer Service Representative position at Medical Associates Plus?
Medical Associates Plus is currently seeking a Customer Service Representative to join our team and serve as the welcoming face of our clinic. This individual plays a key role in ensuring smooth patient flow and a positive experience for all who walk through our doors. If you're passionate about helping others, thrive in a fast-paced environment, and have a strong sense of professionalism, we encourage you to apply.
Key Responsibilities:
- Greet patients warmly and professionally upon arrival.
- Accurately register patients, verify insurance coverage, and obtain necessary authorizations.
- Collect and process patient co-pays and balances at time of service.
- Schedule, confirm, and manage patient appointments efficiently using our electronic health records system.
- Assist patients with completion of sliding fee scale applications and other documentation.
- Maintain accurate and up-to-date patient records.
- Respond to phone calls promptly and courteously, taking messages or routing calls as appropriate.
- Process cancellations, no-shows, and follow-up communications per clinic protocol.
- Ensure the front desk and waiting areas remain clean, organized, and professional in appearance.
- Follow HIPAA guidelines and Medical Associates Plus policies in handling patient information.
Qualifications:
- High school diploma or GED required.
- Minimum of one (1) year of experience, preferably in a medical office setting.
- Experience with electronic medical records (EMR/EHR).
- Strong communication and customer service skills.
- Knowledge of medical terminology and insurance procedures (Medicare, Medicaid, commercial).
- Ability to work in a fast-paced, patient-focused environment with attention to detail.
Additional Requirements:
- Proficiency with office equipment such as computers, printers, fax, and copiers.
- Ability to sit or stand for long periods, lift up to 30 pounds occasionally, and perform duties requiring manual dexterity.
- Professional dress is required to uphold the image of the organization.
- May occasionally require evening or weekend work.
Why Join Medical Associates Plus?
We offer a dynamic work environment with opportunities for growth and development. Our team is committed to delivering quality healthcare with compassion, integrity, and respect.
Medical Associates Plus is an Equal Opportunity Employer. We reserve the right to modify work locations, hours, and job duties as necessary to meet the needs of the organization.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $15 - $16
