What are the responsibilities and job description for the Receptionist - Dyersville Office position at Medical Associates?
Medical Associates Dyersville Clinic is hiring a full-time Receptionist to join their team!
Schedule: Monday-Friday between the hours of 7am - 5pm. No nights, weekends, holidays. Averages 80 hours in a two-week pay period. Full benefits eligible!
Location: 1121 3rd St SW, Dyersville, Iowa 52040
What you'll be doing:
- Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
- Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.
- Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.
- Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.
- Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.
- Complete all other assigned projects and duties.
Knowledge, Skills and Abilities:
Education: Equivalent to a high school education.
Experience: From three months to one year of similar or related experience. Preferred candidates have previous experience in a clinic setting, knowledge of health insurance processing, are highly proficient on a computer skills and can learn new programs quickly with training, and are eager to help in our lab with phlebotomy as needed.
All candidates should have amazing customer service and communication skills, enjoy doing a wide variety of tasks throughout the day, and always conduct themselves with professionalism and tact.
