What are the responsibilities and job description for the Front Desk/Business Office Clerk position at Medical Center Endoscopy Houston?
This person is responsible for delivering outstanding customer service to our patients, registering patients quickly and efficiently, preparing charts for the next day of business and collecting co-pays. The front desk is responsible for answering phones, updating insurance information and relaying important information to the business office. The ideal candidate will demonstrate accountability, professionalism, flexible, works under stress, sets priorities, responds timely to issues, seeks guidance when needed and is receptive to change experience.
Job Duties:
- Greeting patients
- Performing check-in procedures
- Maintaining current demographic and insurance information in computer and in the chart
- Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
- Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
- Participates in group meetings and/or various committees.
- Notify all scheduled patients of their financial responsibility prior to their date of service.
- Cross train to assist with overflow responsibilities.
Benefits:
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Experience
Required- 1 year(s): 1 year of medical facility or medical business office experience required.
- 1 year(s): Hospital or Ambulatory Surgical Center preferred.
Education
Required- High School or better
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well