Clerical Assistant Case Management

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Clerical Assistant in Case Management with Medical City Alliance you can be a part of an organization that is devoted to giving back!

Benefits

Medical City Alliance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Medical City Alliance family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Clerical Assistant to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

* This is a Full Time Day Shift Position *

The Clerical Assistant will work within the Case Management department and will work under the direction of the RN case manager or social worker to assist with facilitating patient discharges requiring post-acute placement or services, and will identify and report barriers to discharges. They will provide clerical and administrative support in Case Management functions.

What You Will Do in This Role:

• Coordinates with RN case manager and social worker for support needed. Communicates updates on progress throughout the day. Refers patient questions back to the case manager/social worker.
• Provides clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team.
• Makes referrals through the web-based referral system (nH Discharge/other) to the specific post-acute care (PAC) providers requested. Includes sending the appropriate packet of information from the medical record required for the level of care.
• Monitors patients with PAC referrals and intervenes to expedite discharge.
• Prioritizes workload to ensure a timely contact and intervention with PAC providers.
• Sends additional information to PAC provider when requested.
• Communicates with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed.
• Monitors Medicare patient’s planned discharge dates and delivers the Important Medicare Message (IMM) to the patient per facility policy.
• Delivers the Beneficiary Notice to patients identified as being in the BPCI-A program (Bundle Payment hospitals only).
• Obtains physician signature on required Case Management documents and forms.
• Based on facility practice; sets up transportation/sends information to Transfer Center and generates discharge packets for PAC transfers.
• Utilizes Case Management systems, standards, and processes.
• Maintains knowledge of and actively develops relationships with PAC providers.
• Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need:

• High School Graduate / GED required
• Associate Degree preferred
• Medical Knowledge and terminology required
• Minimum of one year experience in a health care setting required
• Health care professional such as CNA or EMT preferred

Medical City Alliance serves families from Fort Worth, Keller, Haslet, Saginaw and Tarrant County. Our 99 bed hospital offers 30 specialties. We offer 2 convenient ER locations, including our off-campus ER in Saginaw. Our maternity floor includes labor and delivery suites and c-section ORs. We have a well-baby nursery, postpartum rooms, and a Level III NICU. We offer compassionate care with state-of-the-art surgical equipment. Our hospital offers robotic surgery to perform procedures. Our facility provides comprehensive cardiology services. We prioritize early detection and treatment of heart disease. Our advanced technology provides quick results to our patients. Our patient satisfaction scores rank in the top decile of hospitals nationwide. Our physicians rank Medical City Alliance as excellent in quality of care. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Case Management Assistant opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.