What are the responsibilities and job description for the Patient Access Representative position at Medical Clinic of Houston, L.L.P.?
Monday - Friday, Day Shift
Job Summary
The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.
Essential Responsibilities:
- Greet all patients as they arrive in a friendly, courteous, and professional manner.
- Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
- Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
- Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
- Perform insurance verification
- Calculate patient payments according to benefits.
- Perform other duties as assigned.
- Post payments to patient accounts accurately and in a timely manner.
- Balance out cash draw daily.
Education and Experience:
- High School diploma or equivalent.
- One year of experience in medical office, registration or collections.
- Ability to read and comprehend instructions.
- Ability to add, subtract, multiply, and divide.
- Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
- Ability to deal with problems involving several variables in standardized situations.
- Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.
Computer Skills:
- Intermediate computer skills
Physical Requirements:
- Continuous sitting.
- Frequent use of computer (repetitive fine hand manipulation).
- Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.
