Patient Relations Rep III

Position Description:

The Patient Relations Representative III (PRR) is the gate keeper and subject matter expert for all things scheduling related for the Neuropsychology Clinic. It requires in depth knowledge and understanding of the specialty as well as all schedules and scheduling tools.

The expectation of the PRR is to provide excellent customer service, clear communication to patients, providers, and partners, and ensure that all appointment days and times are being utilized to their fullest potential.

Responsibilities:

• Phone coverage: Answering primary phone extension for the clinic. Manage and direct calls as appropriate.
• Clinic check In/check out: Check patients in for their appointment upon arrival. Complete check out processes such as follow up scheduling upon conclusion of visit.
• Scheduling: Partner with central scheduling to schedule patients using standard protocols and directives. Coordinate scheduling for complex, urgent and time sensitive cases that may fall outside of typical protocols. Manage wait list, no shows, and cancellations.
• Provider schedule management: Block schedules for time off requests. Proactively block schedules for other patient care duties such as call coverage or participation in multidisciplinary clinics. Communication accordingly with partners impacted by schedule changes.
• Clinic preparation tasks: Complete reminder calls and clinic readiness processes prior to visit. Ensure any requested records/documentation has been received.
• Clinic follow up tasks: Schedule follow up/feedback appointments. Distribute reports post visit or upon request.
• Develop understanding, and possibly assist with, prior authorization/insurance processes specific to neuropsychology.

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Preferred Schedule:
Mon-Fri 7:30am-4:00pm or 8:00am - 4:30pm

Position Requirements:

Minimum Required Education: High School Diploma

Minimum Required Experience: 3 years in a clinical and clerical setting

Preferred Qualifications:

Preferred Experience: Epic, customer service, patient care

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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