Demo

Registration Services Representative

Medical College of Wisconsin
Milwaukee, WI Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/24/2025

Position Description:

Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... changemaking for a healthier Wisconsin.

As a Registration Services Representative (RSR), you will be responsible for complete registration & eligibility on non-central scheduled patients, scheduled inpatients, and research patients. This includes answering incoming calls for registration and using work lists to ensure all registrations are complete before the patient arrives in the clinic. The RSR enters insurance information obtained from the clinic check-in process, and corrects registrations forwarded via work queues from billing system edits. The RSR is responsible for running electronic eligibility checks and completing MSP questionnaires for Medicare patients. Information is documented in the Epic system with extreme accuracy to ensure proper billing and collections and customer service.

Responsibilities:

  • Registers patients via phone and work lists/reports to ensure complete and accurate registration data is in the Epic system before the patient's clinic visit.
  • Enter of all patient demographics and insurance and coverage information in software or databases.
  • Ensures compliance policies are followed to avoid fraudulent billing, consent forms, and Medicare questionnaires.
  • Verifies Medicare and Medicaid eligibility. Requires full knowledge of on-line eligibility systems.
  • Apply extensive knowledge of miscellaneous and managed care insurance contracts.
  • RSR may need to call the patient and/or insurance carrier to verify coverage and eligibility as needed.
  • Enters insurance information obtained from the clinic check-in process. This will come via work queues containing insurance card copies, which are scanned or faxed by the clinic. Registration updates will also be made from billing edits, which will also come via work queues.
  • Checks e-mails, Epic work lists and Epic Inbasket regularly throughout the day to keep up to date with any changes and receive information on patients who need registration services.
  • Assists with quality control measures and special projects as situations demand.
  • Reviews own work and works reports to verify accurate information and corrects any registration issues.


Knowledge - Skills - Abilities

Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.

Computer, technical, interpersonal, oral communication, listening, and patience skills.


Preferred Schedule:
Full-time, Hybrid 95% Remote 5% Onsite


Position Requirements:

Minimum Qualifications:

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: High school diploma

Minimum Required Experience: 2 years

#LI-RT1

Why MCW?

  • Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
  • 403B Retirement Package
  • Competitive Vacation and Paid Holidays offered
  • Tuition Reimbursement
  • Paid Parental Leave
  • Pet Insurance
  • On campus Fitness Facility, offering onsite classes.
  • Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion.


MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

.


EEO/AA – Minorities/Females/Vets/Disability

The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation.

 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Registration Services Representative?

Sign up to receive alerts about other jobs on the Registration Services Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$74,062 - $95,293
Income Estimation: 
$111,858 - $155,666
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$55,153 - $70,123
Income Estimation: 
$37,598 - $46,086
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$39,690 - $49,584

Sign up to receive alerts about other jobs with skills like those required for the Registration Services Representative.

Click the checkbox next to the jobs that you are interested in.

  • Billing Skill

    • Income Estimation: $34,805 - $44,238
    • Income Estimation: $41,041 - $51,724
  • Customer Complaint Resolution Skill

    • Income Estimation: $28,339 - $36,572
    • Income Estimation: $29,500 - $36,608
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Medical College of Wisconsin

Medical College of Wisconsin
Hired Organization Address Salt Lake, UT Full Time
Position Description : As a Program Coordinator III in Kern National Network you will work collaboratively on a team und...
Medical College of Wisconsin
Hired Organization Address Minneapolis, MN Full Time
Position Description : As a Program Coordinator III in Kern National Network you will work collaboratively on a team und...
Medical College of Wisconsin
Hired Organization Address Milwaukee, WI Full Time
Position Description : Purpose Assist clinical research coordinators by providing administrative and data collection sup...
Medical College of Wisconsin
Hired Organization Address Milwaukee, WI Full Time
Purpose The Clinical Research Quality Assurance Specialist III is responsible for the oversight of clinical research stu...

Not the job you're looking for? Here are some other Registration Services Representative jobs in the Milwaukee, WI area that may be a better fit.

AI Assistant is available now!

Feel free to start your new journey!